I completely agree! I purchased the K stars after I didn't get the sale... so maybe it was a test for certain people that spend money in the game, to see if they would they spend more if they don'tget the sale... I failed. I know I'm being paranoid at this point, but nothing can surprise me anymore. I went far with the…
I think it's on purpose. Because I purchased the 2500 K stars pack, and maybe that was the whole point of it...or because at some point I was rude as well, calling them liars. Or maybe because I allowed myself to express my thoughts about the way they ruined the game with the November update... idk... the least they could…
I have a new message today that again says that it was a technical issue and they hope it won't happen in the future... back to the 1st version ... My support is coming from 2 accounts with gold subscriptions, making in game purchases as well, on top of playing for the longest time ever. Well.. both subscriptions got…
I appreciate your effort, but unfortunately that doesn't really explain why I wasn't part of the sale. I don't want to be ungrateful, but the 15 diamonds that you gave me are not enough even for 1 dress in the voting booth. I planned to purchase way more things during the sale... unfortunately it's over and I still don't…
I'm gold VIP member, level 99 , spent a lot of money in the game, but also complained a lot to the customer service for all the issues! Also very actively defending players rights in the Facebook group!
Thanks love. I spend a lot of money too. Gold VIP subscription, K star packs, tickets, triple threat, Fashion goals, Shop my kloset, etc... I play for 6 years and always had the sale. This wasn't the real reason. It's not random.
This is not the first time I'm dealing with their employees, but it's definitely the last. You can't imagine waiting 5 hours to get a response like that... 4 days... and no solution. I canceled my gold subscription yesterday
I asked why I have the advertisement if it's not for me. They won't answer. They closed all my tickets and they won't reply. All I know is that I feel stupid and I'm really offended.
They wouldn't bother. They closed all my tickets already. The sale is over and they don't care. I saw "we apologize for your inconvenience" about 30 times... and yet, nothing.
Apparently.... I took the time to circle all the versions they told me... if it wasn't sad and frustrating, it would've been funny. Honestly for such a long time player, gold VIP member that purchased K star packs, tickets, triple threat, fashion goals, Shop my kloset, etc , I thought I deserved better! I guess I was…
So this is basically the whole story. I have videos to prove the chronological order also to show my kloset. @KalindaKing added some dyes and 15 diamonds to my account, but also didn't reply further and help with the resolution. I'm extremely disappointed.
Absolutely! I had the advertisement and for the 6 years of playing, this was the first time without a sale for me. They compensated me with 40 energy which is absurd. Also if it was an intentional thing, why would they compensate me in the first place. Also I asked them to show me where exactly it's mentioned that the…
I sent everything- screenshots, ID ... I have videos and pictures. They gave me 40 energy compensation. First 5 employees told me that there's a technical issue, then 4 days later they came up with the lie, that the sale isn't for everyone and it's random, which is absolutely not true. I have all the advertisement and…
I paid for my K stars with my money and it's none of your business what I can and cannot buy. The sale is for everyone! It's so sad to be that jealous!