I lost my tickets on monday and I send a message to customer service, they got them back to me yesterday but when I used them it didn’t start the timer to get new ones like it usually does, and right now that the new event started I’m missing all the tickets again 🤦🏽♀️
I was in bronze as well when I was supposed to be in gold, I submitted a ticket yesterday morning and got no reply, I messaged them again last night and they fixed it for me. Now I’m back in gold.