Every player you see in the Trendsetter list is a real user. If any of you see something strange (like a player who has a crazy number of votes--I'm talkin' like way more than you would need to finish the event, like 2000+ or something), then l…
One thing to try is making sure you don't have a hair, eye, or nail colour equiped which you do not actually own. So, for example, if you have a lip equipped which has a set colour (one you can't change), switch it to a lip that you can customi…
If you tie for a spot, both people will have the rewards for the higher position. Eg. if two people both get enough points for first place, they'll both get the first place rewards. If three people all get enough points for first place, all thr…
So this was actually a glitch -- we've fixed it now. The bundle you saw was actually an eye that you probably already owned from buying the KKW Megapack (the one with three eyes). If you contact Apple or Google, explain the situation and they s…
@sonyanorman can you PM me your Hollywood ID? You can find it by going to the Settings menu (top left) and tapping "Help". The ID is the long number/letter in the middle.
Sorry @AlexisKKH1 I had to delete your post as sharing spoilers here from outside sources isn't allowed. The Glu team shares official spoilers here on the forums and those are the ones you can trust to see in the game :)
We're going to look into this issue today. If you dolls can identify if it's a specific item of clothing, or any specific steps to reproduce the bug, please let us know! It'll help us fix it more quickly. Thanks for reporting!
@Rikk send Kalin…
Hi there! Glad you decided to make an account and contribute to the Glu KKH forum community. As @KalindaKing said earlier, if you do not have the event, feel free to PM her your Hollywood ID so we can look into it. We want everyone to enjoy th…
We have checked this and we do not see an issue -- even after getting all the earnable rewards, the free tickets keep coming as usual. @Silz1217 can you confirm that you have gotten all the prizes but are not getting any more tickets?
On a rel…
Mmmm it was definitely at least the second time! Maybe third!
Anyhoo, Android users rejoice! Keep your eyes peeled now for the update in the Play Store!
There is no reason you cannot submit multiple looks one right after another. Each look gets the same amount of exposure (ie. it gets matched up the exact same number of times), so there's no disadvantage to submit a bunch at once! They'll all g…
We're trying to have it out today, but I can't guarantee anything! >.<
We always try to have both iOS and Android release as close together as possible, but sometimes things beyond our control affect the timing. Hold tight!
Hi all,
Just an update -- we did ask Apple to release the update on iOS (that was when Kalinda posted), but sometimes there is a delay. We have seen this delay last up to 24h (!!) but it is very rare. All we can do now is hold hands and chant and …
We are aware of an issue with the Throwback Kollection outfits -- please PM me or @KalindaKing with your Hollywood ID so we can help you sort things out!
Hi everyone! An update for Android -- Unfortunately we are unable to release the update tonight. We are aiming to have it released ASAP tomorrow. We need to ensure that the Android release won't cause crashes or issues for users so that is why we ar…
Hey Emily,
Can you tell me what you mean by "doesn't load"? Does the game crash when you click on the Kollections icon? Or is this through the promo window for The Now Kollection? Or do you mean some Kollections are no longer available to purchase?
Hey everyone, as some of you have already noticed, the new 9.4.0 update is here on iOS! Please note that we are working to have Android out ASAP -- please bear with us. We are trying very hard to have it out by today but Android users may have to wa…
@yoyothepenguin did you ever get this sorted out by Glu Support? If not, can you please send me the e-mail you used for the support ticket in a private message?
@"Carol Davida" you should get a prompt to load a previous save from your Google Play... don't click Start New Game! If you don't get the prompt try closing the app, making sure you're logged into Google Play, then launch the app again.