Also be sure to include: Platform: <iOS or Android> Device Make/Model: <iPhone 6, Samsung Galaxy S3, etc> OS Version: <iOS 9.0.2, Android 6.0.1> Game Version: <1.0.1> Thanks!
Hey all, Apologies for the turbulent Android update. There were some unforeseen complications with the release. We published another update last night which should address the launching issues. Can you guys download the latest version and let us know if your issues go away?? Thank you for your dedication and continued…
Hey there! I can confirm that we do support Google+ in this game. There seems to be a mistake in our FAQ section for this title. Rest assured that your friends that you have through Google+ will still show up, assuming they are also on the same version of the game as you. Thanks for bringing this to our attention!
So I loaded up your save file to analyze. Everything seems fine from a game save perspective. Things to try next: 1) Ensure there is plenty of space on your device 2) Enter your application manager, then find Kardashian, then clear the cache. NOT THE DATA, JUST THE CACHE. You will NOT loose your save by clearing the cache.…
Hey there kokokokonut - I'm going to take a look at your particular issue now. If you can help me out with the following: Can you just verify for me whether you are a male character or a female character? Is your game crashing right as you enter the wardrobe, or upon clicking a specific tab? Do you get the "Kardashian has…
^^^^ This If you originally installed from Amazon App Store, I would stick with that version of the game. Amazon App Store and Google Play users are separated in this game.
Hey there victoriaaa! I am sorry that you are having this problem. Can you please provide us with what phone/tablet you are playing on as well and the Operating System version. Thanks!
Hey all, No worries here. I am not offended in any way, but thanks for looking out for my well being. We are taking all things into consideration and have some questions internally to answer regarding the implementation of blocking rooted users, both on device and on server. We are investigating this and will update our…
While that would work to cover some more cases (in which we also do some of this) this does not fully cover our game. In your case, the app in question would either have "su" access or it wouldn't. This does not catch the case in which the rooted phone uses an external app (which WOULD have "su" access) from modifying any…
Hey there StTyrael, I apologize that you are having issues with the way that we identify rooted handsets. The importance of protecting the integrity of the leaderboards and tournaments is very important to us. One of the ways that we detect a rooted handset is to look for popular superuser packages or packages that require…
Hey guys, There was a server issue last night/this morning that is getting resolved. Thats the reason that the "Cannot Connect" message was showing. As far as Mac is concerned, is the crash issue still happening?
Dang....my first mobile was a nokia 5100 series I believe. Snake was the only game on the handset. Times have changed since then FOR SURE and now I am the proud owner of a GSIII.
Likewise, I always must have my phone with an internet connection. It is amazing to think that when I was younger, I lived without it. This and a pocketknife in my back pocket are things I have to have everyday.
Hey guys, So our team has taken an extensive look at this. We had just received this handset recently an we had firmware 4.0.4. Following the theory that it had something to do with firmware 4.1.2, we updated the handset, and then were prompted to reboot. After rebooting, we saw that when we launched the games in question,…