I recently booted up the game, and my Ipad randomly restarted. When I booted up the game I found everything had been reset.
I had just spent 5 dollars on 100 gems, and had 61 gems saved up through gameplay. My characters were all in the 20's for levels, and it's all gone. This is absolutely unacceptable. Not only is my gameplay gone, but more importantly my MONEY is gone.
This seems kind of sketchy. I have submitted a ticket but I want others to know that this DOES happen! If this is resolved appropriately I'll gladly post below saying that GluGames has excellent customer service.