I ratherly enjoy playing Dino Hunter, until the last stage available (region 4), and the last gun there. After a while, when I come back, my level is resetting to level 1!! How can it be possible? I read in this forum, some other user are experiencing this too. Well, that's a very BIG dissappointment!:mad:
I guess I'm not playing this anymore.
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Which platform are you both playing on?
Thanks!
- Popcorn
If you connect again does it reappear?
Would you mind submitting a help customer service ticket for tracking purproses?
Submit a ticket to our Customer Care Team by sending us an email that includes your device information, the game name where you need help and a detailed description of the problem. Please be very specific and provide the step by step information needed to replicate the problem.
For iOS, facebook and general support: support@glu.com
For Android support: androidsupport@glu.com
Please be aware that it may take up to 48 hours for a response.
Thanks!
- Popcorn
I did that already. I spent $159 TWD to purchase the Starters Pack on Sa****ay, August 2, 2014 5:38 pm, via Facebook on a PC. After playing for a few hours I reached level 8. Then I logged in and I was reset back to level 1. Everything was gone including all items/gold from the starter pack. I sent an email to support@glu.com, but today is August 7th and nobody has replied. I have restarted from level 1 and am now level 19, BUT I WILL NEVER SPEND MONEY ON THIS GAME AGAIN.
We are sorry for the delay. We have a higher than usual number of inquiries lately that pushed the wait time beyond our accepted levels of support. We are working on this problem now and i am happy to let you know that your issue is next in line we will be assisting with the resolution right away. Thanks again for your patience. We sincerely apologize for the inconvenience.
. i really loved the game , is there any was throgh which i ca be back to lv 18 again.playing again would cost alot of energy .
Did you submit a ticket to customer support?
Thanks!
- Popcorn
I have played this game since it opened on facebook, I have lost everything TWICE, I would like either my game reset to Level 30 or 31, Or you could just cut me a check for $500 dollars that I have spent for gold on your game, Im totally livid, I hate working so hard to get where I was and have it ripped out from under me. I play on facebook, I dont have an ID # because I guess it wasnt important enough for your system to assign me one. Please if you feel it important enough to contact me , I have a membership on here , feel free to drop me a message here. Or I can call? Its up to you all there.