Weekly bonuses?

Clark22 · September 2014

It seems the weekly bonuses from the weekend aren't coming through. I qualified for all three.

What's the good word?

pj423 · September 2014

You have to be click on view prior standings, it was a mystery to me as well

Clark22 · September 2014

Yeah I've done that. It says already claimed and I haven't claimed it.

Spicy_Pants · September 2014

pj423 wrote: »

You have to be click on view prior standings, it was a mystery to me as well

We realize this was not communicated in an obvious manner and has become more apparent in our next update which will be out a week from today at the latest.

Clark22 wrote: »

Yeah I've done that. It says already claimed and I haven't claimed it.

We will look into it and see what could have caused this. To be clear, you have attempted to collect in the reward period directly following the period you qualified for?

diagoro · September 2014

My daily bonus never showed up yesterday, causing it to reset. Now I'm back at day one, even though I played several times yesterday!

Clark22 · September 2014

Yes. The week ended Sa****ay evening. Couldn't get it then as it said (I think) Final where the weekly countdown clock normally is. Then about a a day later the clock shows and still no bonuses.

I've checked about 3x a day.

I think last week this happened too. I want to say the bonuses showed up mid week.

Right away would be great.

User ID is Clark22

Clark22 · September 2014

PS: lol at the word censor

Notajedi · September 2014

Hi,

I've got the same problem as Clark, I should have had a Gold payout in all 3 categories for the weekly awards but it said I'd already collected it, the previous week the same thing happened in the one category (wins) but I thought I was having a senior moment

but it did pay the cash awards in the other categories.

Game name is Notajedi

LiverpoolFC · September 2014

I also qualified for all three of the weekly bonuses and was unable to receive them. Same problem where it claimed that I had already collected. My usernmane is LiverpoolFC.

Thanks for any help!

4SKINS · September 2014

Same here. I qualified for all three weekly bonuses and have yet to receive them. When I tap "View Your Prior Standings" I'm shown my stats from the previous week along with "Reward has been already collected."

Username: 4SKINS

Thanks.

4SKINS, out.

diagoro · September 2014

If I might ask, what are weekly bonuses? I don't recall ever seeing these (just the daily login reward)

Clark22 · September 2014

Any update Spicy? I haven't been able to collect any of the 3 weekly awards I qualified for.

Jon_dohnson · September 2014

I emailed customer care on Sunday since I read that's how they want to be contacted about stuff like this. I have not heard from them. It would be nice to at least have them address that they are looking into the problem.

Clark22 · September 2014

Jon_dohnson wrote: »

I emailed customer care on Sunday since I read that's how they want to be contacted about stuff like this. I have not heard from them. It would be nice to at least have them address that they are looking into the problem.

Agreed. I saved screen shots.

Jon_dohnson · September 2014

For the second week in a row I haven't gotten the weekly gold bonus. Has this happened to anyone else? Glu, would you please address this? Thanks

Amused_79 · September 2014

I also have sent multiple emails with only an acknowledgment response. No action. I feel it's a lost cause at this point.

4SKINS · September 2014

Issue still has not been resolved. I've emailed with only an acknowledgment response from Glu Customer Support. The least they could do is tell us they can't resolved the issue.

Clark22 · October 2014

I wrote in last week. Hope to hear from them soon

bornready · October 2014

As I wrote on another thread I finished in the top 50 daily and weekly in every category for at least a month and everytime I go to collect it too says I've already collected so I have no clue how much gold I should be credited all I know is its alot i wrote them but no response username Lunatic Fringe

Weekly bonuses?

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