Francis,
Please forward to the development team that there are some players that have drafted every single player and cannot trade them in. We cannot open the app because of the amount of lag all the players cause, and cannot trade them in to get rid of the lag.
An update needs to be pushed out to fix this or, if possible, delete the inactives off of our rosters.
I would even take a rollback if that's possible. I can provide time and date and how much gold I spent. If my team can be reverted back to the state it was before I spent the gold that would be fine too.
I just want to play the game with my all star team that I spent months and money working towards.
I sent a message to customer care through this link:
https://glumobile.helpshift.com/a/tap-sports-baseball/
Is that the correct place? Will I actually get a response?
Please let me know ASAP! Thanks.
Team name: Mack Daddy Mike
Comments
Hey George,
I just ran into this issue on Sunday, so just over 24 hours. St0n3, one of the Glu moderators, responded to mine and another users posts on a different thread (we both have the same issue). So it appears there may still be hope. I'm remaining optimistic that Glu will help solve this problem.
By the way, my issue was just solved by the Glu team. They were able to delete my inactives and the game is fully working for me now with my all star team!
Thanks.
Thanks for your help.
The wait time is at least 5 days and sometimes more for some games depending on the volume. Thanks for your patience.
That is frankly depressing.
In TSB 2014: Legends, beat playoffs fourteen times (RETIRED)
In TSB 2015: Greatest of All Time (GOAT) (RETIRED)
In TSB 2016: Recently returned and rising!
I have come back to play TSB 2016, so you can join me and others in a general TSB 2016 chat using Discord: https://discord.gg/t9yTMgx
Look forward to chatting with everyone!
My patience is growing thin. I'm now on day 9 waiting for someone from customer care to respond. Since when is this type of customer service acceptable?
I'm not sure it's ever acceptable but I'm not in the least bit surprised.
I am on day 10. I asked them about an update similar to the one they had two weeks ago for android users dealing with people have all the players drafted. It allowed them to keep all of them and still play the game.
At least you heard something from them. It's now been a full month since I contacted them and still haven't heard a thing.