FRANCIS.... You're my ONLY HOPE!!!

I apologize for posting my situation again but it's been Three weeks and I haven't heard anything. I submitted two tickets since then with zero response. Francis please give me some type of advice or hope or something. I've spent several hundred dollars on this game that I love and I haven't been able to play it in three weeks.
Here is my problem... Thank you in advance. Username = Brandaloo. E-Mail = Brandaloo@msn.com


MY WHOLE TEAM GOT DELETED, Please HELP!!!

My game crashed today and when I reloaded it my entire team was gone! It was as if I was a brand new player. I don't recall ever attaching an Email to my account or a Facebook. I don't know if there is a way to login and get my team back?

I went the 200 gold tourney route to get a stacked team. I played and played tournaments until I finally owned all players between 4 & 3 stars. I was now at a point where every #1 draft pick I got would be 4.5 - 5 stars.
I had around 800 inactives and the game was significantly slow and crashed frequently. It crashed today which is normal but this time I got absolutely screwed.

I hate to admit it but I would guess that I have spent somewhere between $800 -$1,200 real money on this game over the last few months.
I can't believe that this happened and I only pray that an admin for GLU can save the day for me. I would be absolutely crushed if all the time and money that I spent on this game was lost forever.


Thank you,
-Brandon