MY WHOLE TEAM GOT DELETED, Please HELP!!!

Brandaloo · February 2015

My game crashed today and when I reloaded it my entire team was gone! It was as if I was a brand new player. I don't recall ever attaching an Email to my account or a Facebook. I don't know if there is a way to login and get my team back?

I went the 200 gold tourney route to get a stacked team. I played and played tournaments until I finally owned all players between 4 & 3 stars. I was now at a point where every #1 draft pick I got would be 4.5 - 5 stars.
I had around 800 inactives and the game was significantly slow and crashed frequently. It crashed today which is normal but this time I got absolutely screwed.

I hate to admit it but I would guess that I have spent somewhere between $800 -$1,200 real money on this game over the last few months.
I can't believe that this happened and I only pray that an admin for GLU can save the day for me. I would be absolutely crushed if all the time and money that I spent on this game was lost forever.

My username is Brandaloo.

Edited to add that I did submit a ticket today but I've read on here that it's somewhat of a long shot to even get a reply.

Thank you,
-Brandon

Kaymoney · February 2015

Yikes man.........

I've played a bit yesterday and have been playing for the last hour or two, I've seen nothing out of the ordinary as far as lineup goes and have not gotten the bug that deletes all stats and wins. I am logged into Facebook and have not spent any real money. Just trying to make any connection possible here, to see who, what or why this is happening to certain people.

I am going back on and screenshotting all of my stats right now. This little epidemic has me worried. Money is just money, but the time you put in to just lose it all like that, you can't put a price tag on. Sorry dude, I hope you get this resolved. Not cool.

tbatti · February 2015

Try going into the game and go to settings and connect through Facebook and/or Google if you ever clicked on it once before it should come back.

Brandaloo · February 2015

tbatti wrote: »

Try going into the game and go to settings and connect through Facebook and/or Google if you ever clicked on it once before it should come back.

Thank you guys for the kind words. I did try and login but I don't have an account. I tried the only email addresses I ever used though the "forgot password" link but no luck.

Robotstove · February 2015

Brandaloo wrote: »

Thank you guys for the kind words. I did try and login but I don't have an account. I tried the only email addresses I ever used though the "forgot password" link but no luck.

So you definitely tried hitting the "Login with Facebook" button and it didn't work?

Brandaloo · February 2015

Yes Sir. It asked me to enter my password and I logged into Facebook but it didn't switch me back to my old account. I was logged in but still as if I was a brand new player.

QLDorigin · February 2015

I just entered your player name, Brandaloo, in "Start a Game". It shows a very strong team on the Team Comparison bar with Tanaka as the starter. I will start the game and you can see if it shows up.

~Lawman~ · February 2015

Great idea QL!

dtrain987 · February 2015

That's a good sign. At least your team is still out there, I thought it might be erased since you didnt have it backed up to an email or facebook account.

Hopefully Glu can just link your username to an email address for you manually.

QLDorigin · February 2015

ts been almost 4 hours. Still shows the game in my "Their Turn " column.

Brandaloo · February 2015

Thank you so much for trying to help me with this. I read your post and got my hopes up. I open the player and go to start game. Trout lead off, then Cano and I'm thinking holy **** it worked, I have both those guys! Then Tulo comes up to bat who I also own and it says "Lay off the curve and crush the fastball." Bubble burst, I'm back in the "tutorial" part where you learn to play with a stacked team...

Back to square one. No matches pending from you or anyone QL. I agree with you guys though that it's a good sign that my team is hopefully still out there somewhere.
Hopefully TAP can save the day for me but I still haven't heard anything since I submitted that ticket on Wednesday. I see that Admin's occasionally reach our to posters on this site with technical help but I'm not sure what else I could to to get their attention.

Brandaloo · February 2015

Still haven't hear anything from GLU. I can't believe this happened.

Brandaloo · March 2015

So today I FINALLY get a message from GLU. Guess what it said?

"Please provide feedback. How happy were you with our service?

I NEVER EVEN GOT A RESPONSE TO EITHER OF THE TICKETS I SUBMITTED!

But now I finally get a reply and it's asking me to rate the service that I NEVER RECEIVED.

I'm so disappointed.

(I'm sorry for the duplicate post. I'm just desperate and hoping that somehow Francis or someone from GLU will see one of my two posts).

bizzle · March 2015

It's pretty obvious they don't care about you or your situation, just your money.

Brandaloo · March 2015

Guess I need to realize that. Just ****ty. Wish there was something I could do. I mean most companies would try and reconcile with the customer when it was the companies mistake that caused the issue.

Paramorefan · March 2015

Brandaloo wrote: »

Guess I need to realize that. Just ****ty. Wish there was something I could do. I mean most companies would try and reconcile with the customer when it was the companies mistake that caused the issue.

sorry to hear ur teams gone that happend to my 9innings probaseball 2014 team i thoguht glu was better then that but they are just like com2us they dont care

Glu-Adam · March 2015

Hi Brand, it appears we have an open ticket with you so I'll await your reply in the Support ticket, thanks.

Adam
Glu Customer Care

Francis · March 2015

Most players overlook the importance to login in tap Sports in order to avoid losing your progress.

Please read: https://glumobile.helpshift.com/a/tap-sports-baseball/?s=extra-extra&f=how-is-my-game-saved

If no social media is used then your device becomes the only system saving and if you uninstall then you pretty much wipe out your progress on the device. the only way to resume play is to have logged in from the settings to either Facebook or using an email address. if you never done it before the problem happened then it's too late.

bizzle · March 2015

Essentially it took a month for them to say, sorry we can't help you.

Brandaloo · March 2015

Glu-Adam wrote: »

Hi Brand, it appears we have an open ticket with you so I'll await your reply in the Support ticket, thanks.

Adam
Glu Customer Care

Thank you for the response. I have not received a single response for either of the tickets that I submitted. Like I mentioned above I got an Email asking me how the customer service went and I hadn't even received a single response. Can you or Francis E-Mail me so we can discuss this please? [email protected]

Thank you again.

Brandaloo · April 2015

Just wanted to give a quick update and make it public that Glu did eventually contact me via E-Mail and worked very hard to make sure that I was satisfied with the resolution. I got my team back and am grateful for whoever it was in Customer Service that worked with me on this. Thank you!

StarCat · April 2015

Brandaloo wrote: »

Just wanted to give a quick update and make it public that Glu did eventually contact me via E-Mail and worked very hard to make sure that I was satisfied with the resolution. I got my team back and am grateful for whoever it was in Customer Service that worked with me on this. Thank you!

That's great to hear! Kudos to Glu.

jemic · April 2015

Good job and nice to hear that they fix the problem for you finally.

yardmen88 · June 2015

This just happened to my team. Gonzo

Frank_Black · July 2015

I lost my team too smh Brandaloo, what email address did Glu contact you from so I can contact them and try to get my team back? Took me forever to get as good a team as I had.

MY WHOLE TEAM GOT DELETED, Please HELP!!!

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