I was wondering if anyone has been in the same situation as me.
So during a double gold offer I did the protect my ID trial, and was expecting my gold.
I emailed fyber and got a standard response and gave them what they asked for (proof of purchase), which I did. Then they wanted more, which I gave them a receipt of the transaction.
Anyone else know how to go about this situation? I'm really mad about being out 2000 gold.
They have basically stopped responding to me.
What should I do?
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Try and be patient. But they will do anything within their power to not have to payout anything. I don't know how many times they told me to send a screenshot of an email I received after completing the offer. I never receive emails for any offers I complete.... And that's about the time I stop hearing from them. Most of their stuff is automated. It's complete BS.
So, here are my two pieces of advice which probably wont make a bit of difference. First, purchase no gold from GLU. If they don't care enough to provide service nor assist in this type of situation, they don't deserve our money. Second, cancel the offers that you signed up for and when they start acting like used car salesmen to keep you, make sure that you tell them that you would love to stay with the offer and spend lots of money on their stuff, but since Fyber didn't follow through on their promise, your company doesn't have any credibility and that in principal, you refuse to do business with them. I've escalated to a couple of "management" types who say that they will look into it, but I doubt they will.