iTunes Refund

zerohero99 · August 2016

I was just refunded all of the money I've spent on this game by Apple after a brief online chat with iTunes support.

It really isn't hard for anyone considering it.

Just sayin...

Tigertown84 · August 2016

I started the process with Apple Support, but haven't heard anything yet.

zerohero99 · August 2016

How did you start the process? The only options I saw when trying to open the case were live chat or a phone call. I used the live chat option.

Tigertown84 · August 2016

I sent an email thru Apple Support website. Maybe I should try the iTunes Store? I guess I'll wait and see what Apple comes back with.

zerohero99 · August 2016

I would recommend just doing the live chat. It took about ten minutes of my time to get a full refund.

Tigertown84 · August 2016

I'll do that. Thanks!

Cr00kx · August 2016

Did u get a full refund of everything u have spent or just for that week

zerohero99 · August 2016

Almost all of the money I have spent on this game was in the past month. They refunded it all.

Khaleesi89 · August 2016

What did you tell them was the reason for a refund ?

ceejayanderson · August 2016

Giving this a shot now. Just waiting for my chat to start. We'll see what happens.
.

zerohero99 · August 2016

Khaleesi89 wrote: »

What did you tell them was the reason for a refund ?

Rampant cheating and no weekend rewards earned with spending the gold I paid for.

johnnyo66 · August 2016

Also just received confirmation that I will be getting refunded.

Smell ya later Glu!

Insertteamhere · August 2016

Khaleesi89 wrote: »

What did you tell them was the reason for a refund ?

lol are you a kim kardashian player?

zerohero99 · August 2016

Insertteamhere wrote: »

lol are you a kim kardashian player?

Clearly....

Plays KKH on iOS 307 million fans &#55357;&#56449;&#55356;&#57341;
Plays KK on iOS 80.6 million followers &#55358;&#56599;
Plays BSAD on iOS 44.9 million fans &#55357;&#56899;

Insertteamhere · August 2016

zerohero99 wrote: »

Clearly....

Plays KKH on iOS 307 million fans &#55357;&#56449;&#55356;&#57341;
Plays KK on iOS 80.6 million followers &#55358;&#56599;
Plays BSAD on iOS 44.9 million fans &#55357;&#56899;

That's awesome. I hope they start coming into a forum more often.

ceejayanderson · August 2016

I got a refund as well. About $600 worth. That's 85% of what I've spent on this game since I've had it.

bhawk91 · August 2016

They asked for all my order numbers and I gave them to them, then they tell me I need to contact Glu for refunds. Apple is not doing anything.

zerohero99 · August 2016

bhawk91 wrote: »

They asked for all my order numbers and I gave them to them, then they tell me I need to contact Glu for refunds. Apple is not doing anything.

Paste your chat here. You obviously asked the wrong way.

bhawk91 · August 2016

zerohero99 wrote: »

Paste your chat here. You obviously asked the wrong way.

"Hello. I have been playing Tap Sports Baseball 2016 for the past two months. I have spent a lot of money on the game and in the past week or so it has been revealed that there has been rampant cheating going on in the game. I was given no weekend rewards last week for my club's rankings using gold that I paid for. This made it unfair for the people who were actually paying to play. I'd like to get a refund for my purchases in the game if possible, and can provide screenshots of my bank account showing the purchases I made in the game."

Although now, may be getting somewhere...

http://imgur.com/PrCmjeF

bhawk91 · August 2016

Received an email from support after the chat...

[FONT=&amp]"I apologize for any inconvenience these issues or delay may have caused Jacob as I can see you’ve spent a great amount of time and funds on this game. Your case ID for this issue is *******, and I hope to be in touch shortly."[/FONT]

BillyDWill · August 2016

I just got issued a refund via Apple. I advise anyone who spent money on this game 5 bucks or 500 to do the same. They've done nothing to correct cheating and there customer support has failed me with completed gold tasks. They easily owe me 1k in gold for tasks I did and customer service is a joke. Don't let these guys take our money if they can't even help us out. I hope Apple takes the money from them instead of it coming out of there pocket. Let's start a revolution people. Don't lay down, fight. Glu doesn't deserve any of our hard earned money with the way they've treated us.

Sportybases · August 2016

Just let them know the app doesn't work as expected. A post in the forum revealed that android users have access to unlimited gold placing all iOS users at a disadvantage no matter how much gold is purchased. Cheaters are not to blame as it is a bug/glitch that has existed for months and Glu has not patched even after multiple updates.

Hosmer sexy time · August 2016

How were you guys able to start a live chat? I can't seem to find that option

Cr00kx · August 2016

I got refund also they only do refunds not older than 1 month but go on site and apple support for itunes and apps

Tigertown84 · August 2016

Curious...how did you get to the live chat? Every option I go to says to use email.

ceejayanderson · August 2016

https://support.apple.com/en-gb/itunes

go here, bottom of the page, iTunes App Store, choose chat.

StrikeTEAM · August 2016

This is a very good thread, do we think Google play will also issue refunds?

Thissux · August 2016

Yes, google play has issued refunds. Quite simple and quick

Tigertown84 · August 2016

I was able to get my refund through iTunes Support for the last month. Won't be spending another dime on this game...

BuckFutter · August 2016

I'm posting to bump this back up to the top of the forum, where it belongs. I just ended a lovely 20 minute online chat with Joseph, a courteous and very understanding customer service chap working for Apple. After telling him all about how iOS users were screwed by the Android unlimited gold glitch, and Glu's negligence in putting a stop to it, he asked me to pull up my iTunes purchase history and type out the order numbers for each of my TSB 16 orders in the past 60 days. I complied, he reviewed those purchases, and 5-7 minutes later, I received a full 100% refund from Apple.

Everyone needs to do this. The only way Glu will listen to us is by hitting them where it hurts.

bhawk91 · August 2016

BuckFutter wrote: »

I'm posting to bump this back up to the top of the forum, where it belongs. I just ended a lovely 20 minute online chat with Joseph, a courteous and very understanding customer service chap working for Apple. After telling him all about how iOS users were screwed by the Android unlimited gold glitch, and Glu's negligence in putting a stop to it, he asked me to pull up my iTunes purchase history and type out the order numbers for each of my TSB 16 orders in the past 60 days. I complied, he reviewed those purchases, and 5-7 minutes later, I received a full 100% refund from Apple.

Everyone needs to do this. The only way Glu will listen to us is by hitting them where it hurts.

My request is currently pending. They said they'll get back with me after reviewing my order numbers I sent them.

iTunes Refund

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