iTunes Refund
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Comments
Nice! How long after opening the case did it take?
I used chat and they opened a case for me.
Go to the "help and feedback" tab....then the "request callback" tab on the play store. Explain the situation and be prepared to provide them the link to this forum. They'll kick you your money back
I began by going to Itunes and clicking "Report a Problem" for each charge. I typed a message about the rampant cheating and the server problems at Glu. Also included a link to a thread here where the problems are all documented. I pasted this into the dispute window that appeared for each charge. After doing this, I received an email that said I would hear back in 48 hours.
I didn't hear back in 48 hours so went online and started a chat session. He asked for a screenshot of the message when I reached out to Glu customer service in the App to fix the situation. Conveniently, Glu's response was just boilerplate and showed their inaction.
Chatter said he wasn't authorized to give the refund (exceeded his limit). However, he passed it on to a "Senior Advisor" and said I would hear back from them. Within 30 minutes I received an email from the senior advisor saying they were investigating the issue.
36 hours later (this morning) received an email from the Senior Advisor that said my refund would be received in full within 10 days.
Anyone who is upset by the way Glu has handled this....REQUEST A REFUND! You're crazy if you don't.
As for me, I feel good about continuing to play the game. If you're in a place where you are upset and want a refund, you probably know how to play the game by now. As someone on a club once told me..."Play the game instead of letting the game play you". Sadly, because we didn't know better, many of us "let the game play us".
WHAT AM I DOING THAT THEY "SAY" NO TO ME
please help: thanks
I am not sure what you are doing wrong.
I would just try doing another live chat and see if you get someone better.
BTW, if you want to call Glu here is a list of their contact numbers: http://www.glu.com/contact
Pass this on to any honest android users wanting a refund
I asked for a refund of all my purchases in the GLU app. I've only been playing for about two months. We'll see how this goes.
These customer service reps have a pretty wide latitude to issue refunds to customers on the spot, so if at first you don't succeed, try, try again. Make sure you have links, screenshots, anything and everything you can think of that may strengthen your case in the eyes of the reps. If you've spent a substantial sum of money on this broken, fraud of a game, like I did, then it's worth a little extra effort to try to get as much of that money of yours refunded as possible. If I can help anyone out somehow with the process, just let me know.
They apparently opened up an investigation today because there were 250 cases filed alone today. Great job for opening up this thread.
If you are not doing the chat function, I would advise that you separate out requests for 1. duplicate charges and 2. rampant cheating, unresponsive customer service, and not obtaining all rewards
I just got my second no from Google. Tried last week also and they told me today it is not in their refund policy. ***. Just because I have android doesn't mean I was cheating. Unfairly