CUSTOMER (non)SUPPORT
Bland
Registered Users, Member 22 Posts
Towards the end of the HR derby last night I was unable to get matched with anyone. Then when I went into my clubs tab and member participation it listed me as the only member in my club and that I had only contributed 70,000 points when I had earned a lot more than that. The club shop was also unavailable. By looking at some of the other posts it looks like I may have been put in "glu jail"?
During the hr event I was using slugger cev that I had won in the hr event, and mostly playing the 2k and 5k matches. I won a lot, and I lost a lot, but was winning more games than I was losing. Can someone explain to me why this is a cause to be put in “glu jail” and not be able to play the hr derby anymore or participate in club events? What triggers being put in “glu jail.”
Anyways, so what I did last night is report the problem to customer service in the game and pm the admin in this forum and the new forum to "blue leopard". Have I gotten a response or my account unlocked? If you're guess is "yes" you'd be incorrect. Still no response and no fix.
Here’s what I have a hard time understanding. This company, like any other company, wants to make money. They make money when people purchase gold. There is an incentive to purchase gold to be able to win hr events to get the slugger reward so that you get the benefit of that reward. So why would anyone purchase gold to win a hr event to get the slugger if you get jailed for using that slugger and winning more than you lose? You wouldn’t. This deters people from participating in the hr event and purchasing gold to try and win. I'm no business consultant, but wouldn't it be better business to make sure that people that are barred from playing and put in "glu jail" are actually Cheating somehow.
During the hr event I was using slugger cev that I had won in the hr event, and mostly playing the 2k and 5k matches. I won a lot, and I lost a lot, but was winning more games than I was losing. Can someone explain to me why this is a cause to be put in “glu jail” and not be able to play the hr derby anymore or participate in club events? What triggers being put in “glu jail.”
Anyways, so what I did last night is report the problem to customer service in the game and pm the admin in this forum and the new forum to "blue leopard". Have I gotten a response or my account unlocked? If you're guess is "yes" you'd be incorrect. Still no response and no fix.
Here’s what I have a hard time understanding. This company, like any other company, wants to make money. They make money when people purchase gold. There is an incentive to purchase gold to be able to win hr events to get the slugger reward so that you get the benefit of that reward. So why would anyone purchase gold to win a hr event to get the slugger if you get jailed for using that slugger and winning more than you lose? You wouldn’t. This deters people from participating in the hr event and purchasing gold to try and win. I'm no business consultant, but wouldn't it be better business to make sure that people that are barred from playing and put in "glu jail" are actually Cheating somehow.
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also: day 4 and still no response from glu
Its been 3 days no response. I added a note in Customer Support forum. Thorough the App. And send them an e-mail. Still no response.
Join them today at http://www.tapsportsbaseballforums.com
When you tell people to PM you with issues, you're supposed to then respond to those PMs, and not a week later. Anyone can tell people to PM them, but responding to the PM and fixing the issue is the most important part. For more guidance on this I defer to the teachings of Seinfeld:
https://www.youtube.com/watch?v=4T2GmGSNvaM
"Upon review of your account, we found unusual activities resulting in high balances of credits acquired using an unauthorized cheat tool or exploit in our game.
Your account has been flagged for abuse.
If we detect any further activity of this kind, we will have to take further measures against you including, but not limited to, revoking of your license to use Glu Mobile games. Please review our terms of use at this link:
http://www.glu.com/terms.
Your compliance with all provisions of our terms of use is required in order to continue using Glu’s products.
Thank you in advance for your anticipated cooperation - it is most appreciated."
Now, I don't use a "cheat tool" or an "exploit" in their game. Of course some will ya "ya right". Nothing I can do as you can't prove a negative. I responded asking what specifically their review showed that made them conclude that I was using a "cheat tool" or exploit. What was their response? Nothing, as expected. Because they know I didn't use any of those things, I won my gold legit through HR derby, which I was able to do by getting good sluggers which I did at first by purchasing gold. Also, everyone knows that anyone that played and won a 5k game on thursday when the hr event first started was jailed. I highly doubt that all of the 304834 people that were jailed all use "cheat tools" or "exploits." So in essence they've stolen from me and all the others that have been jailed, they stole the money we've spent on this game by taking the benefit we were supposed to receive from that purchase. This company is run by crooks.
Day 5 still no fix.