Same thing happened to me, first time I have ever spent a penny on any game in my life. I purchased the stadium investment for 9.99 and the next game I tried to load froze at 43%. Spent a week back and forth with tech support. When they decided they couldn't figure it out they conveniently said they noticed my account was flagged. I asked them for what and they said it's their policy not to tell. I'm a 46 year old man and have never cheated and don't have the slightest idea how to cheat. Long story short, they got my money and there is nothing I could do about it but warn other players how corrupt they are. Oh, at the time of my flagging my team strength was around 28000.
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