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DO NOT INVEST IN THIS GAME

HardknoxxxxHardknoxxxx Registered Users, Member 43 Posts
AS EVERY SINGLE PLAYER WHO HAS THIS GAME KNOWS THAT IT SAYS IN THE MAIN SETTINGS PAGE THAT YOU CAN BACK UP YOUR GAME FOR A 1 TIME TRANSFER TO ANOTHER DEVISE. THIS PROCESS TOOK ME 2 WEEKS TO GET DONE THROUGH THE WORST CUSTOMER SERVICE DEPARTMENT I HAVE EVERY DEALT WITH LITERALLY IN MY ENTIRE LIFE. (I AM 37)

HERE IS MY EXP:

SO I WENT TO WHERE IT CLEARLY STATES (LOG IN TO EXISTING ACCOUNT) IN SETTINGS MAIN PAGE. CAME UP INVALID. MAKES NO SENSE I HAVE IT BACKED UP AND IT CLEARLY SAYS IN MAIN SETTINGS PAGE THAT I CAN DO THIS AND GAME HAS THE OPTION ON THE BAR TO SIGN IN TO EXISTING SO..... REALLY MAKES NO SENSE FIGURE SEND IN A TICKET.

TICKET GOES IN AND AFTER ABOUT 5 DAYS I GET A RESPONSE THAT THEY CANNOT. NEW POLICY ONE GAME ONE DEVICE PERIOD NO TRANSFERS.

SO OBVIOUSLY I AM UPSET SEND IN ANOTHER TICKET AND GUESS WHAT ANOTHER 4 DAYS OF WAITING TO GET ANOTHER RESPONSE OF THE EXACT SAME

NOW WE ARE AT 9 DAYS SO FAR.. I WAS IN A TOP 5 DAILY CLUB (EVERYONE READING THIS KNOWS HOW IMPORTANT THAT IS AS WELL AS HOW DAYS OF INACTIVE WILL GET YOU KICKED) CLUB KICKED ME OUT. NOW 9 DAYS CANNOT PLAY NO REWARDS NO DAILY ANYTHING. I HAVE ALSO SPENT MONEY ON A STADIUM AND I CANNOT COLLECT. (MY STADIUM IS ALSO UPGRADED FROM SPENDING GOLD)

SO DAY 9 SEND IN ANOTHER TICK THIS ONE WITH A SCREEN SHOT(SCREEN SHOT ATTACHED) OF A (VIP)GAMER I AM FRIENDS WITH ASKING SAME QUESTION FROM ME AS HE IS IN DISBELEIF OF WHAT HAS BEEN HAPPENING TO ME GUESS WHAT ANOTHER 5 DAYS FOR AN ANSWER

WHEN I ASKED FOR SOMEKIND OF COMPENSATION AS IS NOT MY FAULT I COULDNT PLAY AND HAVE LOST ALOT OF REWARDS THEY JUST SAY THEY ARE HAPPY I HAVE MY ACCOUNT BACK AND TO HAVE A NICE DAY.

REALLY YOU HELD MY ACCOUNT HOSTAGE FOR WEEKS WHEN A (vip) GAMER COULD HAVE HAD DONE IN A DAY AND THEN OFFER NO KIND OF COMPENSATION OF ANY KIND.
IT IS INSULTING THAT I SPENT MONEY ON A VIDEO GAME MAYBE NOT ENOUGH TO BE VIP YET BUT ENOUGH THAT I DEMAND TO BE TREATED FAIRLY AND THIS IS NOT FAIR.

I ASK EVERY GAMER WHO SEES THIS TO RE-POST, TWEET,PUT ON FACEBOOK. TELL EVERYONE IN YOUR CLUB AND EVERYONE YOU KNOW WHO PLAYS MY STORY AS I AM GOING TO.

NO ONE WOULD EXCEPT THIS KIND OF SERVICE IN THE REAL WORLD AND WE DON'T HAVE TO TAKE IT HERE!!!

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    sneezytacosneezytaco Registered Users, Member 217 Posts
    Why are you yelling lol
    When you get to a fork in the road, take it  
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    dkarski87dkarski87 Registered Users, Member 3,040 Posts
    Hardknox, did you get issue resolved with GLU? Your last post said you were in the process of getting it worked out.
    "Oops we need to restart! Yeap that's 2019 for ya!"
    – The Great Houmy
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    JakeFromStFarmJakeFromStFarm Registered Users, Member 41 Posts
    Well, I can understand your frustration but you must remember that the only one emotionally invested in your game is you. Try to remain calm n courteous when speaking with customer service otherwise you just come off looking like you do here, which isnt good. Take a deep breath man you can recover it’s a long season. When you calm down issue a new ticket and try again.  I don’t care if someone is right or wrong their approach to me goes a long way in determining the outcome. If you are gonna rant and rave then it’s best glu cuts you loose, why would they want you to keep playing? Think long term man and relax, it’s a marathon not a sprint 
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    sneezytacosneezytaco Registered Users, Member 217 Posts
    well said @JakeFromStFarm
    When you get to a fork in the road, take it  
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    dkarski87dkarski87 Registered Users, Member 3,040 Posts
    Any update on your ticket @Hardknoxxxx?
    "Oops we need to restart! Yeap that's 2019 for ya!"
    – The Great Houmy
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