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What happened to Customer Care

Itsagoner1960Itsagoner1960 Registered Users, Member 29 Posts
in Bulletin Board
Why are there such long wait times in getting a response from customer care. I requested a ticket to be closed last week. It’s still open with no response.

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    sqg491sqg491 Registered Users, Member 101 Posts
    I'd try blasting a few more messages. might put a new alert on the ticket
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    Itsagoner1960Itsagoner1960 Registered Users, Member 29 Posts
    Might try that. I just can’t believe they are that busy. 
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    [Glu Sports] blueleopard[Glu Sports] blueleopard Administrator, Moderators 815 Posts
    The game is a highly ranked on both app stores and we have limited customer care agents. Throw in the fact that they're also working on the rest of the Glu games, and you have a pretty busy staff. Don't worry--they'll get to you.
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    Itsagoner1960Itsagoner1960 Registered Users, Member 29 Posts
    They have several times. I even just asked to have ticket closed only to get apology for taking so long to get back to me...ticket still open.
    sounds to me like some hiring should be done.... Thanks for your response 
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    Itsagoner1960Itsagoner1960 Registered Users, Member 29 Posts
    The more I think about it that’s a pretty lame excuse. A business that depends on its customers should make customer service their number 1 priority. I have curbed my spending on game due to the fact that service is so poor. It’s kind of sad this could be a really great game if customers were just taken care of. 
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