Glu and Community,
This is yet another attempt on my part to tell my story and get what I rightfully paid for.
Over the weekend I purchased the $19.99 guaranteed Justin Verlander box, with a chance for a prime Verlander. Oops, the box opened gave me and other players a Carlos Correa box instead. To me, that is a bug and Glu should be held accountable right? I reached out to customer service, provided screenshots of the purchase from both Google and PayPal. I also spoke to multiple players in the community and they too had the same problem. All of us opened tickets directly in the application, with Customer Care. I kept a good rapport with the members throughout the weekend and now into the week. All of them but me received their guaranteed and paid for Justin Verlander box and I have not. The biggest issue is this, these members were allowed to keep their Correa oops boxes and they received the additional player in Justin Verlander. Sometime in the early hours of Monday, July 9, 2018, I finally received a Customer Care response from Tanush. He told me that I had to make Carlos Correa inactive, and once I do that he will "trade" me the Verlander box. I found that odd since the other members I talked to got to keep both, but whatever -- I went along with it finally, even though I made it clear that others got to keep them.
So I reached out and wrote multiple responses requesting that I get my Justin Verlander box. It is Tuesday and I still have not heard from Tanush or any other Customer Care representative. Yet, all the members I spoke to got their boxes over the weekend, or the latest -- yesterday. I do not understand why this is happening to me, and I have had a pretty good rapport with Customer Care in the past with issues. Now that I actually forked up money for something -- they are inactive or blatantly disregarding my issue. Which to me -- when you spend money on a product and it does not work -- fix it and make the customer happy. I am sure I am not alone when I say that I have put hundreds of dollars into the game and to me -- because of this instance -- I will more than likely end my playing time and I will not get my $19.99 back.
This is my last attempt to reach someone; I already wrote on Twitter, Facebook and I emailed Customer Care through the Glu Website. Oh, and I did open a ticket with the BBB due to false advertising and for no response from their team. It is distasteful, and to ignore me now is rude and inconsiderate.
Again, this is my final attempt to get my issue resolved. My username (if Glu is monitoring this) is OneGoodScare.