Shoutout to the admins and Glu employees in general

Haraycaray · July 2018

Sage has been very very helpful any time I’ve had a question. Always gets back to me. The customer service on the in game tickets has been A+ as well. Even with an influx of tickets they’ve gotten back in a timely manner. Job well done y’all!

ameeshcubbie · July 2018

I think chatting with a lot of you regulars is very helpful too. Thanks!

Haraycaray · July 2018

ameeshcubbie said:

I think chatting with a lot of you regulars is very helpful too. Thanks!

Always here to try and help!

newfy · July 2018

I agree. I have had 2 great cs reps in game. No complaints on my behalf. It seems better this year than last. And they have had a lot of bug reports to deal with as well. I’m sure they are quite busy!!

polopajamas · July 2018

How many days has it taken you guys to get responses? i sent them a ticket on saturday and havnt heard anything

Haraycaray · July 2018

polopajamas said:

How many days has it taken you guys to get responses? i sent them a ticket on saturday and havnt heard anything

I’ll usually hear something within the day. Depends how busy they are. I’m sure they’ll get back to you. Just have to sit tight.

Haraycaray · July 2018

polopajamas said:

How many days has it taken you guys to get responses? i sent them a ticket on saturday and havnt heard anything

Was it an in game issue or is it something any of us can help with?

polopajamas · July 2018

I never recieved my prime only pick. I saw the gift prompt but had a network error so It never showed up in my store.

SpaceCoyote · July 2018

ameeshcubbie said:

I think chatting with a lot of you regulars is very helpful too. Thanks!

I just would like it if someone responded to me request a review of my jailed account. It has been 3 days since the rep that answered my query sent a canned answer with the end saying that if I had any questions to let them know. I had the glitch where multiple daily rewards boxes open and just want the account restored. Sure would be nice to have someone working as an advocate to their customers instead of not researching what the actual issue was.

MORASH41 · July 2018

Or how abiut the employee who won't give me my prime only pick that I lost when game connection went down.. Was told basically told to have a better connection lol Certainly they can see I didn't get my pick

Shoutout to the admins and Glu employees in general

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