Levelling up ballpark

Adunnett17 · August 2018

Every time I spend gold to increase my ballpark it shows until I close the app. When re-opened the gold spent just disappears and I’m back at the same amount spent I was before using gold. I made sure levelling up wasn’t disabled due to an event so it can’t be that customer care were useless so has anyone else experienced something like this?

LonzoBallin · August 2018

I thought I was going crazy but I have been experiencing this for several weeks now. Now that I'm aware I will keep a close eye on it, but there's no telling how much leveling up was lost. You are not alone with the issue.

reinfall · August 2018

Did you spend the gold during fan rewards events?

LonzoBallin · August 2018

reinfall said:
Did you spend the gold during fan rewards events?

No, this is gold spent during non-fan rewards periods. You spend gold, it adds to your Ballpark total, then the next time you open the app, it is gone from the ballpark total as you if never spent it.

Thumbsters · August 2018

Are you guys taking screenshots of this?
I sure hope so. Take screen shots throughout the process, open a ticket & send in the screenshots to support your claim. When you can support the claim, the issue gets resolved.

LonzoBallin · August 2018

Thumbsters said:
Are you guys taking screenshots of this?
I sure hope so. Take screen shots throughout the process, open a ticket & send in the screenshots to support your claim. When you can support the claim, the issue gets resolved.

I always thought I was imagining it until I saw others seeing the same thing. Will definitely be taking screenshots from now on. I've seen people submitting evidence to support and getting it corrected, but then the same error happens again.

Thumbsters · August 2018

The more screen shots the better. Go overboard if you have to.

brinsonszn · August 2018

I haven’t had this happen to me with my ballpark but I’ll have to start Watchin to make sure

Adunnett17 · August 2018

glad to hear I’m not the only one. You’d think they’d patch it. It’s going to be a lot of hassle spending the gold and having to reclaim it each time it resets

LonzoBallin · August 2018

Just took some screenshots and contacted customer support about it today. I wonder if they will be able to look back and resolve the issue, because it has been happening for weeks and I have no way of knowing exactly how much gold spending has not registered. I'll keep the thread posted on the outcome.

LonzoBallin · August 2018

Wow, I have already received a thoughtful reply from TAP support. It was stated that the issue was investigated and my gold spending is now being tracked manually. Apparently it is a bug with the tracker, but all gold will reflect on the account correctly with time. I was also told developers are currently working on getting the display numbers to be correct. When I checked my investment progress, I see about 3,000 Gold spent has been added to the meter. I am very satisfied that my personal issue has been rectified in record time, and I am confident that the display will be correct for everyone in the near future. Thanks GLU support!

Adunnett17 · August 2018

Sent another ticket with the screenshots, got a message back with “this case has already been forwarded to the development team” and that they can not recover my losses. Not happy at all

LonzoBallin · August 2018

Adunnett17 said:
Sent another ticket with the screenshots, got a message back with “this case has already been forwarded to the development team” and that they can not recover my losses. Not happy at all

I would recommend you try again and see if you can get a different agent. The individual who handled my case was excellent and credited my account with over 3,000 gold spent.

Adunnett17 · August 2018

LonzoBallin said:

Sent another ticket with the screenshots, got a message back with “this case has already been forwarded to the development team” and that they can not recover my losses. Not happy at all
I would recommend you try again and see if you can get a different agent. The individual who handled my case was excellent and credited my account with over 3,000 gold spent.

I might be blind but for some reason I can’t seem to see an option to open a new ticket. Every time I go onto the “contact us” tab it opens the previous ticket. I play on iPhone

bravesfanla · August 2018

Adunnett17 said:

LonzoBallin said:

Sent another ticket with the screenshots, got a message back with “this case has already been forwarded to the development team” and that they can not recover my losses. Not happy at all
I would recommend you try again and see if you can get a different agent. The individual who handled my case was excellent and credited my account with over 3,000 gold spent.

I might be blind but for some reason I can’t seem to see an option to open a new ticket. Every time I go onto the “contact us” tab it opens the previous ticket. I play on iPhone

Reply to the previous ticket if that’s the only option. Someone will see it.

usblues · August 2018

@Adunnett17 did you close out the first ticket?

usblues · August 2018

@Adunnett17 did you close out the first ticket?

Adunnett17 · August 2018

usblues said:

@Adunnett17 did you close out the first ticket?

Can’t see an option to do that. When I open up the previous ticket the only option on the screen is to continue the same one

Adunnett17 · August 2018

Adunnett17 said:

usblues said:

@Adunnett17 did you close out the first ticket?

Can’t see an option to do that. When I open up the previous ticket the only option on the screen is to continue the same one

This is the screen I get when I click on contact us

Levelling up ballpark

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