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30k Legend
Haraycaray
Registered Users, Member 910 Posts
The weekend rewards legend is usually a bonus guy on either Tuesday or Thursday right?
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Howdy, Stranger!
Categories
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- 3.2K Tap Sports Baseball 2018
- 1.9K Tap Sports Baseball 2017
- 2.3K Tap Sports Baseball 2016
- 533 Tap Sports Baseball 2015
- 395 Samurai vs. Zombies Defense 2
- 575 Heroes of Destiny
- 37 Terminator Genisys: Revolution
- 1 Legacy of Angels
- 96 Amazing Battle Creatures
- 64 Defenders & Dragons
- 912 Dino Hunter
- 205 Frontline Commando 2
- 284 Gun Bros 2
- 3 Hercules: The Official Game
- 131 Knights of Puzzelot
- 52 RoboCop
- 917 Tap Sports Baseball
- 32 Blood and Glory: Legend
- 22 Blood and Glory
- 25 Bombshells: Hell's Belles
- 34 Contract Killer
- 12 Contract Killer: Zombies
- 77 Contract Killer: Zombies 2
- 5 Dead Route
- 10 Death Dome
- 23 Deer Hunter Reloaded
- 12 Dragon Slayer
- 20 Enchant U
- 17 Eternity Warriors
- 61 Frontline Commando
- 67 Gang Lords
- 79 Gun Bros
- 6 Gun Zombie 2
- 4 Mech Battle Arena
- 36 Motocross Meltdown
- 25 Odyssey: Age of Gods
- 18 Samurai vs. Zombies Defense
- 146 Small City
- 8 Small Street
- 35 Stardom: the A-List
- 5 Tavern Quest
- 18 Tons of Guns
- 166 Game not listed above? Post here!
Comments
– The Great Houmy
– The Great Houmy
Never had more BS been showered forth on these forums. I know CS loves to spread this vicious lie, but we don't have to repeat it.
If McDonald's messes up my Big Mac, they don't have to coordinate their customer service response with the cook in the kitchen. Once the service staff realizes a mistake has been made, they act promptly to fix it. Then, they coordinate with the kitchen staff to ensure the mistake doesn't happen again.
More than once, GLU has admitted an error or glitch on their part. Every time, they say they'll discuss it with the DEV team. Every time, they take days or weeks, if not longer, to come back.
Kiss their ass all you want hoping they'll finally select you to be a VIP. The way they handle legit customer service issues is atrocious. They show no desire to make the user whole or satisfy rightness in the minds of their customers.
As I've mentioned before, their lack of effective, efficient customer service is why a lot of players disengage or cut back on spending. And, that is why their stock is barely considered a step above junk status.
It seems their outsourcing of customer service without empowering their contractor to act is certainly part of their issue. Their other issue is they don't seem to have any bona fide contacts between their customer service contractor, their DEV team, and their other 3rd party vendor, Tapjoy.
As a result, when there's issues involving gold, customer service tasks the DEV team who sends back that it's a Tapjoy issue. CS then offers to open a ticket for the user with Tapjoy, which the user likely already has done. Tapjoy never responds because their customer suffice is even worse. The DEV team washes their hands of it. GLU CS washes their hands of it.
Meanwhile, the user sits in limbo for a month listening to Jack Benny music in their head.
All the while, they all can see an issue exists.
About two months ago, I got glu'd out of two speciality boosted players during a Fan Rewards Event. In the middle of the event, my progress was reset after I had spent nearly 20k gold. CS told me just to spend the rest to get the 20k prime player reward and the 25k boosted specialty player offered as a stretch. So I did.
Since then, CS and the DEV team admit the glitch. They admit it was in the game, not my device. But, they claim Tapjoy was responsible for the error, so there's "nothing" they can do.
Um. Yes, there is. With the simple click of a mouse, you could award any user with any player you want.
I'm a top 3 contributor on a team consistently in the top 10 of events. In the last week, my club has finished first once, top 5 twice, top 10 four times, and top 20 in all 6 club events, including CvC.
Every player on our team is a legit daily player who plays by the rules of the game. We've steadily built our teams. Several guys have no issue dropping cash on club boosts or prime player boxes.
Because of their absolute negligence to customer service, I'm one of the few that has gone completely f2p for the last month and a half. If they simply would've properly handled their business weeks ago, that might be different.
Add in the issues with freezing from a few weeks back that allowed half their users to gain huge rewards while the other half weren't even able to play, which they still haven't done anything to compensate for, and I'm only still playing because I can dominate with the team I already have.
Even though I was unable to get Chipper, being a die hard Braves fan and all as GLU gurus pointed out themselves, I am still happy with the resolution and didn't mind waiting 10-11 days. Some may say it should have been fixed right away but I rather wait and have it fixes the right way.