Try tapping the upper left corner of that black screen. This has happened to me as well, but there’s like a hidden icon up there. If you can tap it, the add will start. Hope this helps!
Too many people all trying to watch videos, log off, turn off phone, go slow, try with wifi and without. After midnight pst, new batch seems to work better, always slow from 9-12 pst if they work at all.
sometimes when my video freezes or doesn't start at all, I can double click my home button on the iphone then, without closing the app, just go back into the app. This works for me 75% of the time my videos freeze and don't start.
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