Hi Savage,
I replied specifically to AliBryant's post because it sounded like she thought there might have been suspicious activity in her group which might have caused her a higher spot on the Trendsetters list. We went through the users in h…
When I saw your message I took a look into your Trendsetters list, and we have verified that both of the users who placed #1 and #2 made legitimate purchases for their tickets during this event. There is no evidence that their games were hacked…
Do you have a link to this? If so please PM it to me.
@"Syndra x" we will check out that user. If you can please PM me your Hollywood ID and that user’s name I should be able to find them.
Hello again, dolls!
I have some updates for everyone. First of all, we appreciate everyone's patience and understanding as we continue to investigate this issue. Secondly, we plan to reschedule to Spring Fashion Show Your Style event to a later dat…
Hi everyone,
If you're ready for sleep, please go get that SELF-CARE and get some beauty rest. We are investigating the issue right now and will endeavour to have more information to you as soon as we get it. Please don't worry about missing a subm…
We're continually monitoring our game for cheaters and hackers. Solutions are not always as simple to implement as one would think, because we always have to ensure we don't mistakenly block a legitimate user from playing. If anyone sees eviden…
Unfortunately Glu does not handle refunds as a policy. All we can do is give you something equivalent in value. We can't "force" a subscription for your account as a replacement because the subscriptions are verified through the purchase system…
Hi all,
We have just released a 9.8.1 update which should hopefully resolve your subscription issues. Please let me know if you are still encountering problems.
Thanks for your patience!
FYI We are aware of the issue where the points may be different on your event progress vs the Trendsetter screen. If this has happened to you please send me or Kalinda a PM with your Hollywood ID and we'll look into it in the new year. We're still i…
I've got good news! We've heard your feedback regarding the Spread the Joy items, and we've decided to ADD the items from last year to this year's box as well. So if you missed out on the items from last year, you have another chance to get them thi…