Over the course of the last five years, Racing Rivals has grown into one of the most hardcore racing games in the world. This loyal community has spent countless hours competing in millions of races in “winner take all” fashion – all in the name of Turf Wars and pink slips.

However, all good things must come to an end… After spending time evaluating Rivals and its future – we’ve decided that it’s time to move on. Simply put, the revenue generated from Racing Rivals unfortunately no longer covers the cost of operations. This was not an easy decision to make.

On March 31st, 2019 – Rivals will be racing off into the sunset, and will be permanently shut down. Current players have until this date to utilize any accumulated virtual currency. We’ll be offering some massive reductions in the cost of crates, installs and repairs in addition to a reduction on timers as you race your way into the history books. Effective immediately, no new in-app purchases will be permitted.

In closing, a resounding and sincere THANK YOU to our extremely driven fans for your loyalty and dedication over the years – we hope you’ve enjoyed playing Racing Rivals as much as we’ve enjoyed creating it.

Does customer service even read the tickets????

Goldtop1955Goldtop1955 Registered Users 556 Posts
Here is the email I sent to customer service regarding a shift glitch car loss. As usual, I provided all the information needed for a replacement. Today I get an email back asking for exactly what I just sent them a week earlier. Lol, and in my original email I mentioned do not email back asking for more info!!!!!!! Do they even read the complaints??? Check it out for yourself..... I X'd out my personal info so the few sick freaks that come here can't stalk me anymore. Sent from my iPad On Aug 22, 2014, at 4:09 PM, Cie Games Support wrote: Hello, Thank you for contacting Racing Rivals Support! In order to assist with your issue we will need information about your account before we can proceed. Please reply with the information below: Racer Name: Device: Facebook Login Email: Game Center ID/Nickname: Google Play Account Name: Please describe with as much detail the issue you are experiencing: If this is in regards to a race please include the car you used, who you raced and when the race took place. When listing cars please include the year, make and model. Please include a screenshot of any error messages you are receiving. Once we have the information we will be able to troubleshoot this issue with you. Regards, Racing Rivals Support On Thu, 14 Aug 2014 16:40:05 -0700, XXXXXXXXXXXXXXXXXXX> wrote: Username:Goldtop1955 I was racing in the scion r spec turf war and entered into a pink slip race with racer "bullys back". I clearly would have beaten him except my shifter did not work.... Another common glitch which has never been fixed. My r spec had gem paint and had a rating of 1663. This race occurred august 14 appx. 7:30 pm. Please issue a replace as promised by [RR] Ryyst of the RR forum. I have included all the information necessary so please don't write back asking for information. Thank you. In game name. Goldtop1955 Game Center name. XXXXXXXXXX Sent from my iPad

Comments

  • EvilDan77EvilDan77 Registered Users 282 Posts
    it's pointless man I've sent about 4 email back and forth. been over 40 days and still don't have the 500,000 dollars I lost on bet when the restart icon popped up.
  • VICG7VICG7 Registered Users 168 Posts
    I have sent many emails about the restart error which i lost my nsx to but they also keep sending me the same email asking for the same info so i gave up
  • KrisKrowerKrisKrower Registered Users 100 Posts
    No, they don't. It's automated.
  • jjbinx808jjbinx808 Registered Users 3,489 Posts
    Have you guys taken this up with ryyst?
  • [RR] Ryyst[RR] Ryyst Registered Users, Moderators 3,814 Posts
    I'll look into it, but please I never promised anything. I gave you all advice on what to include in your tickets, I never said they would magically give you your car back. I said then they can investigate. As a side note, if they have restored things before, they may not do so again.
    IGN: The Real {RR} Ryyst
    Soon to be Ex-Carbonated Community Manager

  • [RR] Ryyst[RR] Ryyst Registered Users, Moderators 3,814 Posts
    So yeah, PM me a link to this thread and your email address that was used in the tickets
    IGN: The Real {RR} Ryyst
    Soon to be Ex-Carbonated Community Manager

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