Over the course of the last five years, Racing Rivals has grown into one of the most hardcore racing games in the world. This loyal community has spent countless hours competing in millions of races in “winner take all” fashion – all in the name of Turf Wars and pink slips.
However, all good things must come to an end… After spending time evaluating Rivals and its future – we’ve decided that it’s time to move on. Simply put, the revenue generated from Racing Rivals unfortunately no longer covers the cost of operations. This was not an easy decision to make.
On March 31st, 2019 – Rivals will be racing off into the sunset, and will be permanently shut down. Current players have until this date to utilize any accumulated virtual currency. We’ll be offering some massive reductions in the cost of crates, installs and repairs in addition to a reduction on timers as you race your way into the history books. Effective immediately, no new in-app purchases will be permitted.
In closing, a resounding and sincere THANK YOU to our extremely driven fans for your loyalty and dedication over the years – we hope you’ve enjoyed playing Racing Rivals as much as we’ve enjoyed creating it.
Today I accepted a challenge for pinks. The timer counted down in the preliminary screen and eventually hit 0 after accepting the challenge. I waited about 10 minutes until eventually I restarted the game. Upon the game starting up the game prompted me a screen with the option to buy my car back. I had lost the car. I didn't even get to race. I joined the room that the other racer was in a d brought up what happen. He said he also lost his car. But upon further investigation I found that he indeed had his car and also my car in his garage. I have screen shots to provide proof upon request. Can anyone help me out to this or point me in the right direction to get this issue resolved fairly?
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Comments
Include as much info as possible including your racer name, the car you lost (year, make, model), when the race took place, and the name of your opponent.
Soon to be Ex-Carbonated Community Manager
thanks rryst i appreciate your feedback. i provided screen shots but failed to provide details of the car. screenshots show everything though, make and model of car and also opponents IGN.
IN order of importance.... here are things that should be in your email...
Racer name:
Car Used: (year make and model please)
When the incident took place:
Description of the issue:
Opponents Name:
It's more important to that we know as much as possible. It's all in the details. Be specific, if your message is really vague, chances are we're gonna send you a "more info" reply.
Soon to be Ex-Carbonated Community Manager
#8.2
[RR] Ryyst commented
[COLOR=#6A6A6A !important]07-21-2014, 17:56[/COLOR]
So basically what you are asking us to do is to simply believe everyone and anyone when they say, "I lost my car"?
Is that what you want us to do?
No need to verify that you actually did lose the car, or that you lost the car due to such and such reason. If everyone said, I lost my Ford GT-R, we should just give them out to everyone.
Is that what you would like us to do?
Is it really that hard to provide us with the answers to some very simple, logical and easy questions?
All we really need is:
Your Racer Name - should be a given right? Afterall we need to know who you are and what account you are referring to.
The Car you used: - You selected your car, you raced your car, is it too much to ask you to tell us what car that is? Year, make and model?
When you raced - Again, you were the one who raced. We don't really need it down to the second, but a general time helps us find the race.
Detailed Description - We need to know what happened. Again, is that really too much to ask? I mean, you do want us to help you, don't you? Why make it difficult for us?
That's basically it. I mean, we would love to know the name of your opponent too, but with the 4 pieces of information above, we can look into your issue.
We're not really asking for much.
Unfortunately, when a person takes the time to email all that stuff, you still don't offer a replacement to the majority of people. You want me to post a survey asking how many people got a replacement vs a sorry letter?? This is exactly why once people find out that apple offers refunds on money spent here, that use that option. Actually, apple will offer several refunds with a supervisors approval.
Couldn't have said it better.