Greetings Racers!
500 Error Car Restorations
I lieu of the 500 errors that plagued the game during the weekend of 11/1 to 11/3, we gave everyone 200 gems. Since then we have also been working to restoring cars lost during that time.
Since we had a definite beginning and ending time, we were able to isolate the races that would have been affected. We then had to write a program that would find those cars and correctly restore them. Additionally, we also had to find the players that bought back the cars lost during that time and find a way to refund the gems spent. After testing it for a few days we implemented it. If you lost a car for any reason during that weekend we have restored it. If you bought back a car you lost that weekend we refunded the gems spent.
Please force quit the game and relaunch at your earliest convenience to find the cars and/or gems on your account. (May take an hour after this post so if you don't see it, check again in an hour, if you still don't see it, please contact customer service and give them details on what was lost)
We truly apologize for the incident and we have taken all steps to make sure that doesn't happen again.
Timeout Exploits
As some of you know, there have been reports that players were somehow able to win races without racing. After working with several players, we were able to duplicate the exploit and were able to make sure that it no longer works.
You may see an increase it "Tie" results due to this. Tie results are what you get instead of the old Disqualified result. Due to the fact that some legit players could result in a DQ, we changed it to result in a Tie. If you get a tie result, the game acts if the race never took place. Any bets made are returned. No one gains any cash or cars. SC is not won or lost, boosts are not used and engines do not take damage. It is simply as if the race did not happen.
As with any issue that may arise, please continue to report them to us and please be sure to include as much inf as you can.
We truly appreciate your patience and understanding and on behalf of the Racing Rivals staff, thank you all for playing Racing Rivals!
~ Ryyst
IGN: The Real {RR} Ryyst
Soon to be Ex-Carbonated Community Manager
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Comments
A little snafu with the script. We're going to have to look it over again and try again tomorrow.
Plan hasn't changed, we still plan on getting your cars back. .
Soon to be Ex-Carbonated Community Manager
Soon to be Ex-Carbonated Community Manager