Over the course of the last five years, Racing Rivals has grown into one of the most hardcore racing games in the world. This loyal community has spent countless hours competing in millions of races in “winner take all” fashion – all in the name of Turf Wars and pink slips.
However, all good things must come to an end… After spending time evaluating Rivals and its future – we’ve decided that it’s time to move on. Simply put, the revenue generated from Racing Rivals unfortunately no longer covers the cost of operations. This was not an easy decision to make.
On March 31st, 2019 – Rivals will be racing off into the sunset, and will be permanently shut down. Current players have until this date to utilize any accumulated virtual currency. We’ll be offering some massive reductions in the cost of crates, installs and repairs in addition to a reduction on timers as you race your way into the history books. Effective immediately, no new in-app purchases will be permitted.
In closing, a resounding and sincere THANK YOU to our extremely driven fans for your loyalty and dedication over the years – we hope you’ve enjoyed playing Racing Rivals as much as we’ve enjoyed creating it.
However, all good things must come to an end… After spending time evaluating Rivals and its future – we’ve decided that it’s time to move on. Simply put, the revenue generated from Racing Rivals unfortunately no longer covers the cost of operations. This was not an easy decision to make.
On March 31st, 2019 – Rivals will be racing off into the sunset, and will be permanently shut down. Current players have until this date to utilize any accumulated virtual currency. We’ll be offering some massive reductions in the cost of crates, installs and repairs in addition to a reduction on timers as you race your way into the history books. Effective immediately, no new in-app purchases will be permitted.
In closing, a resounding and sincere THANK YOU to our extremely driven fans for your loyalty and dedication over the years – we hope you’ve enjoyed playing Racing Rivals as much as we’ve enjoyed creating it.
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lost too many cars from hackers and get no help from the game!
I have lost over 10 cars from people doing the glitch and have pics and have sent them in and I get no help! I spend over $100 a month on this game and get no help when I have problems! the customer service on this game is the worst I've ever seen in my life! they are not willing to help me out with the problems I have! Even when I have proof! all they do is email me back telling me ways I can secure my account.. well it has nothing to do with that and they know it but still continue to not help me. so I guess I'm asking for help with this issue one last time before I delete the game and stop spending $100 or more on this game!
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Comments
1. The 500 error - This was on us. That's why we are returning cars. If you lost something during that specific time frame and did not get it, contact customer service and be specific.
2. The Time Out Glitch - We're still looking into this. As I said, our due process is different from what you may think. We do really have to be diligent. Even if that means looking for more than just "screenshots". I will just come out and say it, we don't use screen shots as evidence. They are too easily manipulated to be 100% reliable, so we just don't use them. We have to do our own investigation.
That said, you can contact customer service to have them look into specific races. Just saying "I lost cars to a glitch!" probably won't help.
3. Account Compromises. - Lets be straight here, it wasn't Racing Rivals accounts that were compromised, it was Facebook accounts. We do not use them to "secure" racer accounts. It is simply a method to access them. The game checks to see if your device is logged onto the proper account and allows access. So yes, the security of your Facebook account is your own responsibility. It isn't up to us to secure your Facebook account, even if we wanted to, we can't. We are not Facebook. We are not Apple. We are not Google.
You can have Customer Service look into this, however, our policy has always been that Account Security is the responsibility of the account owner. That's been that way since Car Town and Nitto. Do take care to secure your information.
Soon to be Ex-Carbonated Community Manager