Just for the record, I have submitted a ticket using my primary account Racer Kai, in-game using the "?" icon, as well as submitted a second request a few days later (after no response) using the helpshift.com website. I'm hoping this email both speeds up the customer service to resolve my issue (over a week now), and serve as a warning to others.
I have purchased a LOT of crates since they were released, and accumulated many copies of great cars as well as less desirable cars. My garage grew and grew and it became an annoyance having to scroll through 250+ cars, especially with those new scroll arrows now that get in the way of fast flipping through the cars. When you have 12 copies of a wrapped Mustang GT, you get tired of selecting each one to find the 2 you are currently testing new tunes on. I wanted to move the unmodified duplicates off my primary account to a holding account so that's what I did. I created a second account (racer name included in my tickets) and began moving cars there using pink races. After about 40 pink races, the game notified me that I have been banned from all multiplayer racing until further administrative review, and I should contact customer service. So I did. In the meantime, I can't turf, I can't participate in the racer showdown, and obviously I can't play multiplayer either.
So now I'm waiting. I submitted all the required info: primary racer name, email address, real name which is also my google play name, secondary account name, etc. etc. Even included my cell phone to be contacted directly in the hopes this could be quickly resolved and to show this was an issue triggered by legitimate activity. I don't believe there are any restrictions to creating secondary accounts and I fully understand the reasoning behind the automatic multiplayer ban for those racers who have had their account hacked. I get it.
I've seen the discussions here about the small CS staff, the 10+ day wait times, and feel I've just been sucked into this drama. I've spent more on RR than I have on my entire Xbox One console, games, and live subscription. I would expect that in the automatic in-game response I received, that I'm a "priority customer", that would have meant a 2 or 3 business day turn around time. Nope. *Sigh*
I will continue to play and spend real money when the ban is lifted on both accounts, but not a cent more goes toward RR until this is resolved. Customer service REALLY does have an impact on revenue when revenue generating customers need support!
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