Hi guys, I'm so fricken pisssed right now. I spent $20 on an HSV thinking that I would do tournament pinks. First tournament pinks was fine. Second one, I do the first round, then I sit there watching all of the races happen (except mine, then it says I was disconnected). And all along I was the one waiting. It never said that I lost connection and I was spectating the whole time. When I sent screenshots and everything, all they said is "sorry., we can;t return you car" Uhm....well it's obviously your games fault (whether it's a glitch or a hacker), so I either need a $20 refund or I need my car back. Sure I didn't buy the car from you, but I did pins in your game, and you should be standing behind your game, which also means recompense for errors or loss caused due to faults in your game (including glitchers, hackers, and so on). I have had many issues before with your game, and I've decided that I will be sending a complaint to the BBB for this. This is just unacceptable. SHUT DOWN YOUR FRICKEN TOURAMENT PINKS. Why you do you idiots have it up if this kind of crap happens. YOU NEED TO SHUT IT DOWN. It's just common sense. The only thing I can think of is that you are scammers yourselves. So give me my fricken car back.
Words cannot express how furious I am with your company right now. I have given your guys a lot of money. I am a paying custom, and the cherry on top is that I get this response on Thanks Giving. Thanks a lot for NOTHING you inept company. No longer getting my money if this is how you treat paying customers.
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https://www.dropbox.com/s/20gbtmbfgyn6mq0/Screenshot_2015-11-25-12-32-24.png?dl=0
It seemed like all this Hemi Moto guy had in his garage was Civics and Darts. It sure looked to me like he had this account specifically for glitching and doing this very thing, then probably selling it on ebay. You guys, if you don't give me my car back, I will consider your guys scammers. It's as if you stole the car from me. It's no different.
https://www.dropbox.com/s/q2xuzsu8yiyyilo/Screenshot_2015-11-26-10-15-04.png?dl=0
https://www.dropbox.com/s/x1s8qp6a7zn7k39/Screenshot_2015-11-26-10-16-08.png?dl=0
https://www.dropbox.com/s/r5yh9i2fqeoezy9/Screenshot_2015-11-26-10-16-25.png?dl=0
here's a copy paste style response from support. it's as if they don't even care or understand the circumstance. of course I know the risk. but my risk should have been this "maybe there will be another hsv in the tournament and I'll have to drive extra good" not "well, maybe there will be a glitch and Ill just lose my car...yeah"
I was never even given a chance to race. what a completely inept and useless response from support. It's as if they think I'm 9 years old or something. I KNOW the risk involved in pinks, and it should not be hackers, glitches, or glitchers. Any of those risks fall on your shoulders and should be owned up to. Have you decided to give the same answer for all because the issue has gotten so bad? If that is what is happening, then that is a great way to get people from playing your game. And it also shows that you have very poor customer relations.
Hope you get your car back.