Over the course of the last five years, Racing Rivals has grown into one of the most hardcore racing games in the world. This loyal community has spent countless hours competing in millions of races in “winner take all” fashion – all in the name of Turf Wars and pink slips.

However, all good things must come to an end… After spending time evaluating Rivals and its future – we’ve decided that it’s time to move on. Simply put, the revenue generated from Racing Rivals unfortunately no longer covers the cost of operations. This was not an easy decision to make.

On March 31st, 2019 – Rivals will be racing off into the sunset, and will be permanently shut down. Current players have until this date to utilize any accumulated virtual currency. We’ll be offering some massive reductions in the cost of crates, installs and repairs in addition to a reduction on timers as you race your way into the history books. Effective immediately, no new in-app purchases will be permitted.

In closing, a resounding and sincere THANK YOU to our extremely driven fans for your loyalty and dedication over the years – we hope you’ve enjoyed playing Racing Rivals as much as we’ve enjoyed creating it.

Average time for CS response?

Tawny DonkeyTawny Donkey Registered Users 209 Posts
For those who have had to contact customer service. What has been the average response time for you? I submitted an email for account help through the GLU website on 7/11 and then through the help page in the rr game on 7/12 and i haven't had any response other than the automated email acknowledging that they have received my ticket. Just curious. Thanks.


  • shankshank Registered Users 1,828 Posts
    10-12 days
  • shankshank Registered Users 1,828 Posts
    all depends on how many tickets they got....
  • dwdtuningdwdtuning Registered Users 12,932 Posts
    Depends on how they value you. When I do a ticket it always gets answered in 2 days unless weekend. They consider me a priority customer lol, even send me a text saying.. sparkle usually answers me.

    ★#1 MM ★

    ☆ Stalkers are creepy ☆

  • Tawny DonkeyTawny Donkey Registered Users 209 Posts
    Thanks @shank
  • Tawny DonkeyTawny Donkey Registered Users 209 Posts
    Well aren't you special :D:p@dwdtuning :p
  • warcry16os7warcry16os7 Registered Users 52 Posts
    More than 7 days, I sent in a ticket last week about the 0.000 server glitch yet they have not answered my forum post or ticket. It seems almost like they don't care anymore honestly.
  • Tawny DonkeyTawny Donkey Registered Users 209 Posts
    Still haven't heard from customer service. Emailed ticket 7/11. What's up. :s
  • Tawny DonkeyTawny Donkey Registered Users 209 Posts
    Thanks @Roush Sport I just checked and there is just an automated response email. I'm bummed 3 weeks without my account. I hope I get those 1000 gems and mustang when they finally sync my account. This is the longest I've ever waited :s
  • Tawny DonkeyTawny Donkey Registered Users 209 Posts
    Sorry to hear that @Roush Sport So funny story. I grabbed a tablet I have at home that did not have fb or rr in it. Downloaded the fb app first, logged in with the log in that is connected to the account I've been trying to recover since the July 11th. Downloaded rr thru fb and bam!, I recovered my account. I still don't have it on my phone but at least I have access to it. Going to try and move it over to my phone today. :p @Roush Sport
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