Same thing happened to me. And its the evo x and on the receipt for google play it tells me i bought a bmw starter pack. Still got charged for it and no car.
La Fiebrua 29 and im using a galaxy s4. Cant buy any cars with enough money and more without getting the message. " not enough gems". Also i cant even view my friends online. It says new player. Now i cant even get a car for the turf races due to this issue. You have to fix this asap!!