I recently spent 800 diamonds on character pack (8 of 300) and received the bare minimum on tokens. Also, the past 6 heart chests received the no more than 3 of the possible 10 Zurg tokens. The ratio is definitely against the player, especially for how much he/she puts in. Seems like raising the minimum would increase the likelihood of the player purchasing packs. I for one am no longer spending any more money on this game or purchasing packs. Not worth it!
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TL;DR: spending money on this game only leads to practically guaranteed losses and contributes to funding poor server maintenance.
The only drop rates that I think are pure garbage are the drop rates on the event nodes. Unlike packs we don't get to see the percentages for these anywhere. All I know is that the chance to get more than one piece per attempt is a complete joke. In an 8 day event I feel like I've been extremely lucky if I've gotten 2 pieces more than once in an attempt. It just feels like there is no noticeable increased scaling in the odds of getting more than 1 shard as you move up to higher tiers which just plain stinks as at higher tiers progress just grinds to a standstill getting 1 per attempt when you need 65 and 850 shards. Honestly by the time you reach tier V there should be at least a 20% chance to get 2 tokens and around 10% to get 3. Which would equate to rolling 2 tokens approx once every other day, and probably hitting 3 tokens at least once maybe if lucky 2 times in the duration of an event. That doesn't seem too unreasonable does it? Instead I can only guess what absurdly small fractions are being used across all tiers...