Submitting Tickets for Unresolved Glitches/Issues
Shiro
Moderators 2,066 Posts
Submitting TicketsWhile we try our best to answer everybody's questions, there are a lot of questions we just cannot answer with a solution that is satisfactory. A lot of people have been getting issues that cannot be resolved by fixing them in-game, restarting app, restarting devices, or reinstalling the app itself.
If all other solutions fail, best thing you can do is to
✰Submit a Ticket ✰
It's our go-to solution if there is nothing else you can do about your issue.
The more submitted, hopefully the faster they will be addressed and fixed.
Even if their reply takes forever and maybe they too cannot do much about your situation, they send in
reports to the dev teams to help fix it up. So any ticket that is submitted will help bugs get squashed.
When reporting issues make sure to include the following:
✰ The device you play on
✰ The game
✰ The issue in clear detail
But before submitting a ticket, make sure you at least try the following:
✰ Restart App and close other running Apps
✰ Restart your device
✰ Check if your device's memory is low
✰ Refreshing iCloud (iOS only)
✰ Reinstall app (iOS only)
✰ See if your glitch is known or has a solution
So if you think your issue is beyond the community's knowledge or control, this is what you want to do.
Hope this helps :]
✰Happy Stardom!✰
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Comments
But please still submit tickets if nothing is fixing your issues.
The system works if we address the issues we are experiencing
Great work Shiro
This update has brought up a lot of glitches, keeping some old ones and bringing in some new ones! Send in all those tickets people!
The link is in the post, where is says "Submit a Ticket".
Renamed, hopefully people see this as more for standard help than just submitting tickets :0
ZBJ101
The Customer Service team have a backlog of a week
It does seem as though there aren't many
Not my internet cause i have a 25mbs speed from Cox communications. Ive restarted my computer. Ive tried to check files with the launcher. Uninstalled the game reinstalled and still have the same problem. Does anyone have anymore ideas. And ive already check all my updates for my graphic card and processors there all up to date.
Wow, seems to me you've done everything you can! (At least that's what I think XD). I would just submit a ticket and see what happens, I'm sure the problem will eventually fix itself (like it always happens to do for me).
ZBJ101
This post actually needs updating a bit. Since glu have changed servers there is now a new way to contact the team, it's via their Support Page. You pretty much send them an email stating everything including device and the game you play
i bought 50 stars from stardom hollywood instead i got only 1..i checked gmail and the purchase was succeed.
date i purchased was 13th of december.
i tried submit to glu but still got no response..