Somethings really wrong

I cannot get into my game at all today. It starts up goes to the glu loading page then shuts back off not opening at all please someone help I cannot lose my progress


  • SamuraiPizzaCatSamuraiPizzaCat Member 3,359 Posts
    I know with apple devices there are some crashing/loading issues.... I'm currently experiencing issues too. if you are playing on an apple device, try turning off icloud. That usually does the trick :o
  • ShiroShiro Moderators 2,066 Posts
    Yup, I do it quite often whenever this happens xD

    Go to your iCloud and turn off Documents and Data. If that doesn't work, restart your device and try again. You can turn the iCloud back on after :)
  • tbejbetbejbe Registered Users 1 Posts
    I'm using Android (HTC One) and it stoped working after few days. I installed it again and it happened again! I have lost all my game progress and don't know what to do :(
  • ShiroShiro Moderators 2,066 Posts
    Note that if you were on Android and did not save your files, there is no way to get your saves back because there is no iCloud equivalent for Android. So sorry about that…

    If you purchased any stars, you can send the team a ticket and see if they can refund you.
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