KK:H_Staff
KK:H_Staff · Glu Moderator
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- KK:H_Staff
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Hi all, We had some glitches with the release of the new version v3.1.0 today that caused some trouble for several players. Please accept our sincere apologies for your inconveniences. Luckily, we diagnosed the problem quickly with players' help an…
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Hi all, We had some glitches with the release of the new version v3.1.0 today that caused some trouble for several players. Please accept our sincere apologies for your inconveniences. Luckily, we diagnosed the problem quickly with players' help an…
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Hi all, We had some glitches with the release of the new version v3.1.0 today that caused some trouble for several players. Please accept our sincere apologies for your inconveniences. Luckily, we diagnosed the problem quickly with players' help an…
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We discovered why this is happening. The to-do list item you have was part of last weekend's limited time quest. You started the quest line, getting the to-do item, but did not finish the full quest before the time expired. Ordinarily, the stranger …
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Hi Noonaluvfood, Unfortunately, this weekend's limited-time quest requires a minimum level of 15. You will get it if you reach Level 15 before its timer expires. Sorry about that! (>_<) If you end up missing this one don't despair. We will h…
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We released a fix for this glitch today. The problem arose because one of the settings which was supposed to happen after a first marriage (to enable later ones) was not being set correctly for some players. With the fix, people who were previousl…
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Sorry the eye colour change workaround did not help the glitch for some of you. I sent private messages to a few of those here who still get the crash. Please check your private messages inbox in this form and let me know the details i requested. We…
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Sorry to those who are still crashing. To help, here's an amendment to the earlier workaround. Please try this instead: Updated Workaround for this Issue: Players experiencing this crash should: 1.) go into the Kustomize Screen (wardrobe) 2.) Tap t…
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We discovered the source of this bug: if a character has never changed their eye colour from the default one at the start of the game and then tries to have a baby, this crash may occur. Workaround for this Issue: Players experiencing this crash sh…
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Hi Settaz, I sent you a direct message with some questions about your glitches. Please check your forum inbox and let me know the answers and I'll try to fix the issues ASAP.
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Hi guys. This should be fixed now. Professional projects should now be giving the bonus stars as stated in the event popup. My apologies for the delay. Thanks very much for posting these details.
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Hi guys, Yesterday (at about 18:45 EDT on April 27) we released a fix that should solve this issue for iOS. Aside from Zuzule1's message above which happened after the fix released, I didn't see any Android players reporting the same crash bug. Hop…
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Diamond Di Avanzo, I sent you a private message on March 18 asking for some info to help with your problem. Please send me your Hollywood ID via private message and we'll sort it out ASAP. Thanks! :)
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Sorry for the long delays, Alkoholiks. I really want to help you. Please send me your Hollywood ID and I'll get to the bottom of it right away.
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Hello all. Thanks for describing the glitches here and once again sorry for the inconvenience. We just released fixes for the top 3 glitches people have been reporting with this update. 1.) Players who were getting locked out of Eleganza in Milan …
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Alkoholiks, sorry for your frustration. I'm from the game's development team. I sent you private forum messages on March 11, March 18, and March 24 requesting your "Hollywood ID" so we could investigate your issues. Apologies if you missed them or i…
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Hi toyam 23, Please see the advice in this thread: http://ggnbb.glu.com/showthread.php?127745-Performance-anxiety
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Hi guys, Thanks to help from some people in this thread we managed to diagnose the source of this glitch. I’m once again happy to report that we released a fix for this a just a second ago. The earlier fix released to help the Malibu quest blocker…
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Hi guys, I also posted this update in the other thread "Malibu Glitch - 2nd Fix didn't work - List Details here" ( http://ggnbb.glu.com/showthread.php?127346-Malibu-Glitch-2nd-Fix-didn-t-work-List-Details-here ). Posting here too as today's fix sho…
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Hi guys, Thanks again for keeping us informed when you’re having issues. I’m once again happy to report that we released a fix for this problem a little while ago. A bug in an older quest line called “Commercial” was blocking some players from ge…
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At the beginning, there are 2 quests which relate: "Libation Challenge 1" and "All Natural Hair". The "All Natural Hair" has an "available in Xh Xm" timer and a 'call now' button, while the "Libation Challenge 1" must be completed before a certain…
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Hi Koko, Indeed moonyuushin's advice is correct: Wait until Simon calls with some random job proposals -- the purple to-do tab at the top left of the screen (he automatically calls once an hour as long as you are not currently doing any other jobs…
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Hello Thanks very much for notifying us. We just released a fix for this issue moments ago. A bug in the "Bienvenue" quest line was blocking some players from receiving some later quests. If you had some quests blocked, you will now receive a phon…
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Thanks for the confirmation, Starbeans Barista. Indeed, we released a fix for this problem this morning. There was a minor blocker preventing some players from downloading the correct audio files with the latest update. We fixed that so all players…
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Greetings! Thanks very much for bringing this bug to our attention. For the past two days, we've had a dedicated team looking at this bug. We're happy to report that we released a fix this morning. It turns out, a bug in the Excess alcoholic ener…