Hey again @leahskywalker! After looking into your issue further, I see that we haven't had double reward points for videos in 2021. We do sometimes have double the K-stars on offer wall rewards, but those rewards are paid out directly by TapJoy thro…
Hey @MPMurray! Thanks for letting us know about your issue. Please contact support from within the settings menu of your game with as much information as possible regarding the issue such as the date the issue occurred and any screenshots if possibl…
Thanks for letting us know about your issue @leahskywalker
Be sure to contact support with as much information about the double star rewards you missed out on for a quick resolution!
Don't worry @tangerine! There is absolutely a way to recover your account!
You'll just have to go through the same exact process as you did before when they switched it the last time lol
If you haven't already, please contact support with as much i…
Hey again @Uzaak!
Glad that you were able to recover your account. Unfortunately, the decision of compensation isn't up to support, but I will absolutely relay your feedback to the team for consideration! Looking forward to your post in the sugges…
Hello again, @GatorNick81! Our customer care team actually doesn't use any auto responders or bots outside of the rarity of getting basic details before an agent is assigned to your issue. Regardless, I do hope that our agent was able to get to the…
Hey @Mil2018! Thanks for letting us know about the issue you are currently experiencing. Unfortunately, we are unable to handle account related issues over the forum. Please go to your settings menu in game and contact customer support with as much …
Thanks for letting us know about the issue you're having with your purchase @BALAWIS
Please contact support from within game and include the receipt for the transaction as well as the screenshot from above. A customer care agent would be more than …
Hey @GatorNick81
If you're having similar issues to @tiger810, I'd have to offer you the same suggestion of contacting customer support as we have no way of handling account issues via the forum.
Thanks for letting us know about your issue @bt808
Be sure to double check your account and make a list of the items lost. Be sure to include when you noticed the item was missing and send a message to support from within the setting menu of your a…
@kadyyy
I totally understand how that can be frustrating, especially when you were so close to finishing! Outside of contacting customer support when things like this happen to immediately resolve the issue, my best suggestion would be in the futur…
Thanks for letting us know about your issue with updating! New updates may be available for the game, but may not be available for your region yet until the update is live worldwide @natcat141
Hey @winner365 thanks for letting us know about your issue! I've reported it to our team, but to get the issue resolved on your end you will want to contact customer support from within the settings menu in game. I'm sure they'll get down to the bot…
Hey @Kmcmilla1
Thanks for making us aware of your issue! Please send in a message to customer care in game from the settings menu with as much information as possible regarding what was going on before the suspension occurred as well as your usern…
Hey @binmlml
Thanks for reaching out. However, this issue can best be resolved by customer support. You can open up a new ticket in game from within the settings menu so they can properly investigate your issue.
Hey @Tuckpenns2
Please be sure to link your account using your email address, Google Play, or Game Center before removing the account We would hate for you to lose your progress.
Hey @Zenfnmaster1979
Thanks for reaching out! Unfortunately, we're not able to handle account related issues over the forum.
Please send the customer care team a msg from your account within the game (from the settings menu) and be sure to include…