I have opened support tickets for this, with no response yet, but I had a working team prior to the outage yesterday. When servers were back up everything was messed up, so I clean installed and now have a team that can see my 2018 teams to select keepers, but is no longer VIP and is missing those rewards, I need someone to look into this urgently, so if an admin can contact me, I'd appreciate it.
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This is extremely frustrating, because like all the other VIP's I have spent a lot of money on Glu's game only to be screwed out of what they promised me.
So I have opened a new ticket, replied to the message here, and am very interested to see if this is a fixable problem or not.