All Star Rewards

THAWKHATCHETSTHAWKHATCHETS 5 PostsRegistered Users, Member
Over a week ago I achieved level 9 of the All Star rewards and still have not received them.
The support team has been no help and told me it must have slipped my mind.
now tonight they tell me I got the rewards over a month ago when I got 5290 points. I explained to them that that's the level for level 8 or earlier.
I am so frustrated I just want to delete the app and say forget it.
Does anybody have any suggestions?

Comments

  • THAWKHATCHETSTHAWKHATCHETS 5 PostsRegistered Users, Member
    I have played this game for years and love the Glu Mobile team as they have always helped when there were issues.
    However, the gentlemen working on my current ticket should not be working there. It has been a horrible experience.
  • CanadaCubsCanadaCubs 1,489 PostsRegistered Users, Member
    Deleting the App is your best option. But if you insist on playing, I’d get in the habit of taking screenshots of everything you accomplish from now on. 
  • THAWKHATCHETSTHAWKHATCHETS 5 PostsRegistered Users, Member
    I have screenshots of every step of the way and they told me it must have slipped my mind. 
  • CanadaCubsCanadaCubs 1,489 PostsRegistered Users, Member
    But what are they saying slipped your mind?  Money spent is factual. 
  • mythicaldragonmythicaldragon 889 PostsRegistered Users, Member
    I would close that ticket and create a new one try my chances at a different CS rep. 
  • THAWKHATCHETSTHAWKHATCHETS 5 PostsRegistered Users, Member
    They said I must have received my rewards and it just "slipped my mind".
  • THAWKHATCHETSTHAWKHATCHETS 5 PostsRegistered Users, Member
    How do I close my ticket?
  • mythicaldragonmythicaldragon 889 PostsRegistered Users, Member
    Well usually at the bottom it will say something like “did we answer all your questions?” With the option to click Yes Or No. Click yes then you should be able to create a new ticket. 
  • abnranger1abnranger1 3 PostsRegistered Users, Member
    I just reached level 10. No rewards either. Opened a ticket with them. We’ll see...
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