@navyjack77 thats an awesome haul man! Being a first time recipient of the vip rewards, im just glad to get anything. That being said, is the newsletter in the email or am i missing something
All I can say is that when you VIPs that are correctly signed up with your info in the VIP Personal Info section - don't get the 2nd newsletter monthly gift - submitting a CS ticket is a useless affair, a waste of time, and will probably cause you to quit playing this game.I've been down this road multiple times already. The reality of the situation - is that GLU has a glitch with their system/database/process - whatever you want to call it for figuring out who gets these 2nd newsletter gifts. Not only is their process flawed - they are unwilling to acknowledge it- and instead will put the blame on the customer (as always).In my situation - my personal info - has been entered and saved in that tab - from the first day that they rolled out this new feature many months ago.Some months I have gotten the 2nd newsletter gift - some months I have not.Each time I get bypassed I enter a ticket. Each time I enter a ticket - I get a new runaround non-answer - that ultimately blames me for not having the information entered. Really? I have a Masters Degree - but I'm not smart enough enter my name, phone number, email address, and hit save?Each time I enter a ticket - I also point out to them that my information has been in there from day 1. It was obviously there the previous month (as I got the gift). Then the non-sensical BS answers (I refer to them as lies) come back from CS.Once I was told - that the 2nd Newsletter gift is not guaranteed for all. It only goes to a "select" group of VIPS. And I wasn't part of the select group apparently. This is a big lie. They're original newsletter touting the whole signing up for the gift - didn't state that it was a random distribution.Last month I was told again that my info was not entered in time for the gift. Again - I can assure you that the info has been in there many months. Again - I told them - please check last month....i got the gift...my info is there.CS acknowledged I got the gift the prior month, so my info was there, but now this month its not there.Really? Just vanished? Even though I can see it is still there? So - finally after much in depth analysis and research on their part (this is where I thought they might actually admit their database was corrupt) CS came back and told me that they had traced the issue to...and i quote..."Updates made on your side". Therefore you get nothing.Stunned, I wrote back and asked them - what updates were made on my side? (Hell I was interested - since I didn't update anything....what the hell were they talking about)CS response - (this is not a quote): Uh....we can't tell what was updated on your side.So - anyways I have tried to do the correct thing. I've put in tickets on multiple ocassions. I have tried to logically walk them thru the steps to show them that they have a problem with their database/process. That info that is there one month, seems to disappear the next. However - in typical GLU fashion - they don't want to do a serious investigation. They just go with the easy blame shift. It sucks. But if you VIPS just expect this to happen - maybe you won't get all hacked off like I did initially.
Still haven’t got Alvarez from the POTM boxes. How many do I need to buy? 😢
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