Have you contacted CS? That seems to help in most cases. They'll probably tell you to keep playing the game and such, but then another purchase or two typically unlocks the VIP lounge. You can start off by sending "CanadaCubs" a gift to see if you're just $1 away ๐ฌ
"It's amazing how much work you can put in without gangly-ass legs in the way" - Sir Tdub71
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