my account was suspended and I truly did nothing, please help

Superapids135Superapids135 Experienced Member364 PostsRegistered Users
Hello, so my account was flagged, I don't know why, but I realized I couldn't go on global, my club points weren't counting nor cvc. This was on Thursday (2 days ago). I contacted CS and all they told me was my account was flagged for abuse, there phrase, and wouldn't tell me why. IDK why this could have occurred, all I thought was I had just installed the game on my iPad (bc my iPhone crashed, and I had played on that all season but Its getting fixed). Regardless, CS was nice enough to lift it but never told me what or why but I didn't care since they lifted it. However, now again, its flagged again with the same tell tale signs. However I contacted CS and they told me the lift was a one time thing and they won't fix it. Ive literally played this game since Tap 16 and Ive paid, and while I haven't paid this season, Im annoyed bc I have 5 ATGs and I can't level my guys or improve my team bc I'm suspended. The part that is MORE annoying is that It was lifted less than 2 days ago, and then now boom its back. And they won't lift it. Im annoyed because
1) Ive paid for this game
2) I cannot access what I paid for or improve my team
3) I was given some form response about Rooting and upgrading the systems and IDK what that means. I have an iPhone and played on that until a few days ago and I've never hacked or cheated and don't know how to
4) CS isn't helping

WHY IS THIS HAPPENING! I m going to include my chat log bc IDK why this happened and Im annoyed I can't access my club or team or cvc rewards when Ive done nothing but start playing on my iPad bc my phones software crashed.

Comments

  • Superapids135Superapids135 Experienced Member 364 PostsRegistered Users

  • Superapids135Superapids135 Experienced Member 364 PostsRegistered Users
    idk what a rooted device is. Ive played for years and never been flagged before. YEARS. as a player. And now, my phone crashed and I play on my iPad and get suspended twice in 4 days and they won't fix it. Ive put all this time into this team all year and right before its done and over this happens. Why doesn't glue ever make players happy or fix these issues? Especially a loyal player for year and years
  • Superapids135Superapids135 Experienced Member 364 PostsRegistered Users
    (To be clear. The day after I started playing on my iPad is when I first was suspended. Then today, about 3-4 days total on it, is the second suspension they refuse to lift).
  • Superapids135Superapids135 Experienced Member 364 PostsRegistered Users

  • Superapids135Superapids135 Experienced Member 364 PostsRegistered Users

  • Superapids135Superapids135 Experienced Member 364 PostsRegistered Users
    This is unfair. They said I did nothing and the rules prevent them from fixing it. Can reps use logic or do they just make it impossible? rules are 
  • Superapids135Superapids135 Experienced Member 364 PostsRegistered Users
    I don't have an android. I don't know how to hack or cheat and haven't. I have played for 3 years. I grinned all year for this team and then they steal it for an android rooting when I have never even logged into an android or played on one. seriously. and then refuses to fix it. they clearly hate their customers. ridiculous
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