(Hint: this IS the original device.)
Well, after a couple of weeks of getting past
the game's huuuuge slowdown problem that others have also reported by following
their advice and uninstalling, re-installing, and restoring my account, it
didn't work today and instead gave me the message above.
Arghhhhh.
I hope I can get my account back soon, sigh.
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Do you know what information you have to provide so that they will restore your account back to you?
An update:
I reached out to Glu about this multiple ways: this post, a user comment from this site's support page, customer care from inside the app, and as a response to an earlier gmail thread on how to make sure my account was set up for backups and restores.
I checked the website, my email, and customer care on the app and so far I still don't see a response, HOWEVER about 11:35 ET I checked the app again and my team was back. So I don't know if they did something specifically to help me, fixed a general error (anyone else run into this today?), or something else happened, but it's nice to have my account back. Even if I missed WOH. Even if it might happen again tomorrow.
I hope this bug is in the list they're working to to correct and that they release a patch soon.