Update on Android causing Game Lag/freeze/blank screen
LETMEPLAY16
Registered Users, Member 31 Posts
in Bug Reports
Since the last update on Android (to v1.03, I believe) I have been experiencing huge delays whilst trying to play the game:
The initial game start up - on the "Tap Sports Baseball 2019" screen, before the Mookie loading screen - it hangs for up to 3 minutes before switching to the loading screen. The game then seems to run fine until:
1: A Special Purchase promo pops up (regardless of whether I buy or not) - 15-45 second frozen screen
2: Watching any video (for extra prime energy, game boosts, replays, just gold, etc.) - 15-45 second frozen screen
3: Switching to a different app and back again - 15-90 second blank screen
4: Exiting the Customer Care message screen - 15-45 second blank screen
To be clear, none of the above freezes my phone, just the app.
I'm running the game on a Pixel 2XL with 4gb RAM and 34gb+ free space, running on Android 9
Any help or suggestions appreciated! (or if you are experiencing similar issues, let us know - SURELY I'm not the only one?!)
The initial game start up - on the "Tap Sports Baseball 2019" screen, before the Mookie loading screen - it hangs for up to 3 minutes before switching to the loading screen. The game then seems to run fine until:
1: A Special Purchase promo pops up (regardless of whether I buy or not) - 15-45 second frozen screen
2: Watching any video (for extra prime energy, game boosts, replays, just gold, etc.) - 15-45 second frozen screen
3: Switching to a different app and back again - 15-90 second blank screen
4: Exiting the Customer Care message screen - 15-45 second blank screen
To be clear, none of the above freezes my phone, just the app.
I'm running the game on a Pixel 2XL with 4gb RAM and 34gb+ free space, running on Android 9
Any help or suggestions appreciated! (or if you are experiencing similar issues, let us know - SURELY I'm not the only one?!)
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Comments
This is getting unplayable
I see we're running the same hardware.
I'm fairly certain my Pixel 2 XL received an Android update around the time things went south. I can't say when/if I received a TSB update then or not.
I've opened ingame support tickets, but haven't heard anything beyond the standard "they're always working to improve things" boilerplate. Have you received any contact?
I remember an Android update, and I thought that might be the cause too, but then someone mentioned they have the same on Android 8.1 - plus my other apps are unaffected.
Here's their web portal reply:
Thank you for writing in. I'm sorry to hear that you're having issues with the game.
Let me give you the troubleshooting steps that can boost the game's performance on your device. Please follow the instructions below:
1. Your device must have more than 5 GB free internal storage space and 2 GB available RAM. You may want to disable, delete or remove apps you don't often use.
2. I suggest that you use Wi-Fi to connect on the internet instead of Mobile Data. If possible, please turn off and then turn on your router or modem. After that, make sure no one is downloading files or streaming videos, and you're not on public Wi-Fi. Feel free to test your network connection's Latency and Speed if they are stable by visiting this link: http://www.speedtest.net/
3. If you're using any proxies, VPNs, or such similar programs which allow you to be anonymous, you must disable them.
4. Turn off your device, wait for 3-5 mins, and turn it on.
5. Activate the Airplane mode of your device for 1 min and then disable it.
6. Close all the recent apps and make sure that there are no running background tasks.
7. Kindly launch the game and check if it works.
As a friendly reminder, it may take you multiple tries of troubleshooting to get success.
Thank you for your patience and understanding.
Best regards,
Rev
Glu Mobile Customer Care
But it does get me to thinking: do you have the developer options enabled and have you changed any settings? For example, I remember changing the animation settings to none to enhance performance some weeks or months ago, and there might have been a few other settings I tinkered with at some point.
BEFORE clearing cache, it was consistently taking about ~45 secs to get to the Mookie/10% screen and another ~30 secs to the main screen.
AFTER clearing cache: it's taking TWO minutes to get to the Mookie/10% screen and another 30 secs to get to the main screen.
JFC, Glu.
Apparently fixing a lot of issues, no mention of video/game freezes but fingers crossed
Here's a thread on here of others that have tried it too: https://communities.glu.com/tap-sports-baseball-2019/discussion/5450330/how-many-reinstalls-do-i-get#latest
Make sure your account is linked, don't play any games until you relink your old account (I took screenshots of everything before I installed again - but I didn't lose anything)
You'll need to restart after you link your account for the videos for gold to work
Also, a VIP from my club got a message from Customer Service saying the same thing
I'd actually read that discussion and posted a question: my game says it's linked to the new gmail account I created for it, but I don't see any emails with a backup in it. Are there actual backup files sent to the inbox, or is it just an administrative thing that you have to have before Glu will let you restore from their servers?
When you reinstall, it starts as if you're a new player - go to settings, then link email, then log in to existing account
Hopefully they are relaxing the ban on multiple reinstalls, as they know this is a problem