I’m sure I can get a better answer on here!!!

newfynewfy 416 PostsRegistered Users, Member
Here is my conversation to CS about an issue with connecting to game on a different wifi then I use daily.  So can y’all read my issue (as you will see , cs clearly did not). And at the end of cs embarrassing reply’s please give any knowledge you have about this issue. 





Comments

  • newfynewfy 416 PostsRegistered Users, Member


    Thats the loading screen, so you can actually see the message at the bottom.    So what is that about anonymous proxy?   
  • retirepujolsretirepujols 3,123 PostsRegistered Users, Member
    edited June 2019
    I would probably close that ticket, and then reopen it and hope for another agent to help you. An anonymous proxy would be using a VPN to hide your IP address, something they don't want people doing because it could help them cheat. It's weird that you're having that issue by simply using a different Wi-Fi connection, I use different connections all the time. 
    Just me in my world of enemies.
  • newfynewfy 416 PostsRegistered Users, Member
    Haha. He didn’t end it so I can’t. That’s the 3rd agent in 24 hours in same ticket about 2 different issues.  None of them ended the conversation 
  • dustyhunksdustyhunks 1,351 PostsRegistered Users, Member
    Hey @newfy. They probably have a blacklist of proxies they don't allow connections from for various reasons. Which honestly is ironic given all the VPN app ads I've been seeing lately. Given that you can connect over cellular connection is it possible your brothers ISP might be filtering certain traffic? Or if it's a shared residence (multi-tennant building) that provides internet as a utility there is a good chance they have some sort of control over the content even if they don't actively manipulate what is allowed or not. Maybe there's a rule that inadvertently catches Glu related domains.
  • DFBBDFBB 4,458 PostsRegistered Users, Moderators, Member, Moderator
    edited June 2019
    I'd confirm that there isn't a firewall active on your brother's wifi. Some networks(mainly businesses) also block connection to game servers.
    Mi casa es su casa...except during cvc. 
  • retirepujolsretirepujols 3,123 PostsRegistered Users, Member
    edited June 2019
    Deleted. ⬆️ What they said 😝
    Just me in my world of enemies.
  • CanadaCubsCanadaCubs 1,489 PostsRegistered Users, Member
    I had our tech guy at my office alter the firewall just so I can play. I explained it was for a certain software that I used for work...not admitting it was for TSB obviously. But prior to that, it would do the exact same thing as you’re describing 
  • newfynewfy 416 PostsRegistered Users, Member
    Thanks guys.  So this was way better results👍 Glu should pay us as cs reps since most of what the got are just 💩.    So I guess I’ll have to talk to the brother about it next time I’m there,   But how ?, without saying it’s ruining my game 🤔.  Lol. 
  • 2003cobra2003cobra 1,233 PostsRegistered Users, Member
    newfy said:
    Thanks guys.  So this was way better results👍 Glu should pay us as cs reps since most of what the got are just 💩.    So I guess I’ll have to talk to the brother about it next time I’m there,   But how ?, without saying it’s ruining my game 🤔.  Lol. 
    Just don’t visit your brother anymore. Problem solved. 
  • TheHolyGhostTheHolyGhost 38 PostsRegistered Users, Member
    I had our tech guy at my office alter the firewall just so I can play. I explained it was for a certain software that I used for work...not admitting it was for TSB obviously. But prior to that, it would do the exact same thing as you’re describing 
    That’s dedication, man!  I’m glad your IT guy didn’t ask too many questions.
  • Cooz19Cooz19 Experienced Member 1,007 PostsRegistered Users
    newfy said:
    Glu should pay us as cs reps since most of what the got are just 💩.
    Our greatest value is we work for the hosting and maintenance cost of this forum. That's more than made up when people like yourself post an issue and other people use their experience to help. Now, people like me will know what to do if I run into this issue in the future. 

    It's the circle of Glu. 
  • ChiiChii 108 PostsRegistered Users, Member
    I would probably close that ticket, and then reopen it and hope for another agent to help you. An anonymous proxy would be using a VPN to hide your IP address, something they don't want people doing because it could help them cheat. It's weird that you're having that issue by simply using a different Wi-Fi connection, I use different connections all the time. 
    I can never connect at 6 Flags. 
  • ChiiChii 108 PostsRegistered Users, Member
    I had our tech guy at my office alter the firewall just so I can play. I explained it was for a certain software that I used for work...not admitting it was for TSB obviously. But prior to that, it would do the exact same thing as you’re describing 
    Same at hospitals. 
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