-Some of you might've seen my posts about being jailed conveniently after playing extra bases. I've gone back and forth with Glu being polite, sincere and completely honest with them in explaining everything that led up to this jailing. Told them I've been playing the game the same exact way from the start and I've done nothing to cheat.
-Told them the only thing I could think of that might've happened was resetting the advertising ID. I even sent them a screenshot of a guy on here's correspondence with customer service where the rep blatantly says that it's fine to reset the ad ID, as long as you aren't using any 3rd party apps to manipulate the game- which I am not. Posted the screenshot below where the rep says it's OK to reset the ad ID. Told them if this isn't the reason, then I don't understand what is going on and that this is a mistake in GLU's flagging system.
- The responds with the same generic "Your account has been flagged for unusual activity and there's nothing I can do to help you" line. She also says if it happens again I'll lose my license to play ALL GLU games- and to note that it is against terms to manipulate the game or use third party apps. I maintain that I am innocent and tell her that I'm not using any cheating apps and it has to be a mistake in their flagging algorithms or something like that. I also told her that if resetting my advertising ID is illegal in this game, to just come out and tell me already. How am I supposed to stop doing what I did wrong, if you won't tell me what I did wrong? Totally defeats the point of consumer/customer service reps if you ask me. I still maintain that I've done nothing wrong or nothing that I hadn't been doing since the game came out. I'm positive this is because of that extra bases mode BS.
- So I could see this is going nowhere. I put down my tablet that my jailed team is on. I decide to go on my phone and reinstall the app and bring back the team that I had prior to even buying my tablet, with the hope that I could pick up where I left off months ago with that team, just so I don't have to start all the way from the beginning again. So I enter the e mail and password combination for my old team that I had on my phone BEFORE I even bought the tablet. It looks like it's working. I'm logged in and see that it is the BANNED team that I have on my tablet, which I obviously shouldn't even be able to log into a team that is totally different than the the one I had on my phone. Basically, the e-mail/password combination for my old PHONE team and my new TABLET team somehow got completely switched around- and I wholeheartedly believe this happened because of the extra bases bs. Now I can't load my jailed TABLET team on my tablet because id/passwords were switched around and the jailed team is on my phone now. And so I'm back to like a 12K team on my tablet or whatever it is that you start at. This is all because of errors on GLU's part. But it's easier to just call me a cheater and ban my team, than to accept responsibility for problems they themselves created. I wonder how their people would feel if they were telling the truth, but still being called a liar or cheater. And I don't care who believes me on here or who doesn't, because I know I'm not the only person dealing with this issue. Muhammed from customer service told me to just start over from scratch? Why? So the same thing happens again in another couple months by the time I get all the way back to 100K strength? The game itself is great, but their customer service/ public relations are the absolute worst!
Have a Good Day Everyone,