Field Pass issues

RippersRippers Registered Users, Member 294 Posts
I purchased Field Pass today and received the payment successful message. This was followed by a purchase failed message. I received a gmail receipt. Restarted the app and was awarded the 2500 gold and boxes. However the 30% leveling discount, milestones, and game autoplay feature have not been activated. I opened a ticket 3 hours ago, attached the receipt and still no resolution. I have since won Classic and HOF  but don't want to pay 100% xp leveling. Has anyone else had this problem?


  • jalapenocubbiesjalapenocubbies Registered Users, Member 359 Posts
    Message customer care. I did the same and about 2 hours later the messaged me back and it was fixed. 
  • RippersRippers Registered Users, Member 294 Posts
    12 hours later and never got a response !
  • 25Jackie25Jackie Registered Users, Member 190 Posts
    Yes,  Told tough luck and whatever xp I used without the 30 percent. Was my fault!.  Too bad can't prove it... Nothing to like some legend xp boxes.  Nothing... Not their problem....  Nice Cs
  • RippersRippers Registered Users, Member 294 Posts
    Been 30 hours now and still don't have the Field Pass benefits I paid for. The ticket I opened through the game got a response at midnight asking me to force stop the App. I had already done that and provided screenshots of everything. No response of any type since. I've opened two CS requests via email and only got the initial acknowledgement. I finally have requested a refund. Since they don't seem to read what I have already sent them I doubt I'll get a refund. 
  • cb11cb11 Registered Users, Member 257 Posts
    You'll need to go through the app store or your credit card company for a refund. They'll fight Glu for you

  • TheFullMonteTheFullMonte Registered Users, Member 1,259 Posts

    This.  If you have a halfway decent CC company...they will actually enjoy this process.
  • RippersRippers Registered Users, Member 294 Posts
    GLU finally resolved my Field Pass issue. Only took them 2 days to activate the additional benefits. No compensation for the lost time. Figures.
  • RippersRippers Registered Users, Member 294 Posts
    Well GLU just sent me a huge gift for my Field Pass issues this week. Very happy with it.
  • BigpredfanBigpredfan New Member Registered Users 2,972 Posts
    Getting all the tiers is an amazing make up gift. 
  • whammo911whammo911 Registered Users, Member 963 Posts
  • Itsouttahere2Itsouttahere2 Registered Users, Member 549 Posts
    Getting all the tiers is an amazing make up gift. 
    I agree, when they screw up we’re all over them, but they really pulled through. Props to you GLU!
  • navyjack77navyjack77 Registered Users, Member 1,199 Posts
    I couldn’t stop thinking about this moment when I saw the compensation for this.
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