Thanks for writing in.
I understand that you are having some concerns about your All-Star progression. Let me assist you.
Please be aware that the All-Star progression is until Level 9 only. Level 10 onwards can be seen only by VIP members.
The Tap Sports VIP Program is a loyalty and rewards system offered by our development team to our most hardcore users via invite-only.
While we cannot give full details on how VIP users are chosen, membership in the program is based on a culmination of in-game factors including but not limited to in-game activity such as time and money spent playing in the game and a clean bill of good behavior both in-game and on our official TSB channels such as our forums, Facebook, and Twitter.
Do not worry, I'm sure that you will be part of the VIP program in no time!
I hope this information helps.
Should you have other concerns, please submit a new ticket.