For those that don’t know me very well, I don’t complain about 99.9% of the shït that goes on here. Today’s issue tops the cake for me... My main account was a very successful diamond squad that got repeatedly jailed for 24-48hrs while the “team” investigated. A week didn’t go by wherein I didn’t get soft jailed. I got tired of it, and abandoned the team altogether. As all of this was happening, I started developing my other team (silver), now gold, simply because I couldn’t access my main. That didn’t bother me until today. I asked CS if they could transfer club leadership to my gold account so that I can manage the club I built. I was polite with CS during my request. They responded that this cannot be done. I went back and forward with them, stating that in fact it could be done. I know it can be done, because I’ve seen them do it. My question is- why is there such a massive disconnect on their end wherein there is no definitive line? What quantifies a one time courtesy?
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To address the op, WAIT!!!!! Glu has a customer service department???? Please hook me up bro, I can only contact their customer no service department!
@Bigpredfan.
My apologies to @Bigpredfan
Just wait until next year when they expand this money grab to a hundred more countries. You think this is a troll job now? Just wait. The best is yet to come.
Their tickets will likely go up 10-fold.
Yes, we are aware of the game having crashing issues in the middle of WoH, but we can't compensate you for the gold you lost at this time. This is done on a case by case basis. - TSB Customer Service
OP - CS changing who the club leader is is a multiple-step process, especially if we're talking about both accounts belonging to you. First, you have to prove both accounts belong to you. Then, your current account has to be made Assistant GM, then the leader has to be made a regular member, then the Assistant GM has to be made leader. It has to be done in those exact steps, or there's a high probability that the club gets bricked, which would cause everybody in the club to have their game crash. This has happened multiple times before. When we give people too much power, things break.
We have a low number of staffers in house that can work on these easily with no problem, but they're assigned to the VIP Hotline. Everybody else goes through regular CS, which is constantly being retooled. When people do a bad job, they do a solid job replacing that person. The problem is that also means it's another additional person to train.
And so on and so forth. I'm not making excuses for anybody, but I thought it would be important to transparently tell you how this works.
I'd also be more than happy to help you out with your account personally. Just know that I'm not on the forums 24/7, and I garner DMs all the time and read them in the order than they come in.
I never replied to those threads with that suggestion to try the online group because I also figured that was the same people who got all replies. LOL
I've helped set up MANY CS-type call centers for different companies and those online "contact us" suggestions aren't necessarily better. Neither is the automated chat services some provide.
Again, CS is a strong reflection of a company's true feeling of their customer base. I honestly don't blame the reps for their lack of knowledge and training for this game. At this point, it is clearly all done by design by the leadership. Poor CS = more revenue for this game, so nothing will change.
Yes, we are aware of the game having crashing issues in the middle of WoH, but we can't compensate you for the gold you lost at this time. This is done on a case by case basis. - TSB Customer Service