I also hit lvl 10 and received no rewards and no VIP status.
The response I received confirmed that I recently achieved lvl 10 All Stars and I was told “ Continue to play the game as you have, spend money and be assured I will hit more lvls of All …
I was finally able to get on, played a prime game and it crashed AGAIN!
Why are there so many issues with this game? I can think of many different ways to spend my money and time, since this major issue continues to go unaddressed.