First off, I’ll start by saying I’m a “free to play” player. The only thing I purchase is the $9.99 stadium investment (I feel it’s a good value, plus it gets rid of those awful pop up ads). I happened to be going through my credit card bill and I see two identical $9.99 purchases. After looking into it, of course they double charged me for the stadium investment. I contacted support and they gave me the generic “Glu does not issue refunds” spill. To which I replied that this was, indeed, not a refund but a double charge for something I can’t even physically buy twice. And, almost with an identical response as the first time, responded with a copy of the terms stating that they do not issue refunds. I know it’s only $10, but this is ridiculous. What kind of company operates this way? If Amazon, Walmart, Best Buy, etc accidentally double charges you, are they going to refuse to give you your money back? The answer to that is no. Glu, by definition, stole money from me and is refusing to give it back. Sorry for the rant, just frustrated. Anybody else have this problem or similar?
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Fun game tho...🤷🏻♂️
I am now strictly F2P.
If they say again no refunds, take all of it and file a complaint with the App Store. The position they're taking means they're fraudulently charging you over the listed price of the product.
Dear Valued Customer,
You are learning the hard way what many of our prior customers already know: We don't give a flying frick about bending you over and screwing you. In fact, our business practices encourage us to do so.
You see, we are a publically traded company, therefore our bottom line is the most important thing to us. While we appreciate you forking over money for a consistently defective product, you have to understand there is ALWAYS someone willing to give us thousands of dollars a week. With this being the case, we are only going to look into more ways we can frick you over.
As a token of our appreciation, I encourage you to visit our store and view our new bundles. For the low price of $99, you can get enough PxP to level one player for the week! Now, we can't assure you that what you are going to purchase is actually what you will get, but when we inevitably go in raw again, I'm sure you will understand!
Sincerely,
GLU CS
PS - We Are All In This Together!
Yes, we are aware of the game having crashing issues in the middle of WoH, but we can't compensate you for the gold you lost at this time. This is done on a case by case basis. - TSB Customer Service